Security Operations Centre Operator in RotoruaWe're FIRST Security, one of New Zealand's market leaders in security.About the role:We have a permanent fulltime opportunity to join our Rotorua team. These specialist roles within a Security Operations Centre will be different, with unique challenges daily but it's all about people engagement - listening, observing, and helping.The duties will include:Receiving alerts from remote cameras, triaging the alerts and taking appropriate follow-up actionReceiving calls from forest users who are having trouble gaining access through remote gates, vetting their credentials and remotely opening the gates (if appropriate)Proactively monitoring security cameras across the forestDispatching forest security patrols and/or police to incidentsProviding client reportingManaging user credentials within the operating systems (NX Witness, Gallagher Command Centre, Milestone).What we can offer you:Full time, 35-40 hours a week, rotating roster as this is a 24/7 businessFull and ongoing training providedPay rate of $31.00 per hourEssential skills:Communication skills - both written and verbal - incident/shift reports/Radio commsGreat computer literacy skills and excellent attention to detailBe a people person and be solution focused.Work well under pressure and ability to multitaskAbility to obtain a COA (we can assist you in getting this)High level of computer literacyAbility to work across a 24/7 roster patternPrevious experience working in a call centre or control room environmentExperience working with CCTV and/or access control software (eg NX Witness, Gallagher Command Centre, Milestone)Further Benefits:24/7 Welfare Team support ensuring the safety of our officers on shift.Full access to First Security's 'Perks' program with extensive discounts across a wide range of retailers, petrol and grocery.Full Access to EAP and Support services, including confidential counselling and financial budgeting services for both yourself and your family.There will be a full onsite training, ongoing support and the opportunity for great career progression.Applicants for this position should have NZ residency or a valid NZ work visa.
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