We are looking for a customer-focused leader to manage our Seafood department in New World Kumeu.Our store is situated in Kumeu, Auckland, and this is a permanent full-time position.New World Kumeu prides itself on fresh seafood, and this role includes leading a small team, maximizing sales, and achieving specified profit margins whilst managing expenses and stock levels.Our ideal candidate will have:Previous Seafood Manager experience, ideally in a NZ supermarketExperience leading and motivating a teamExcellent written and spoken EnglishBe physically fit and able to lift/move seafood products 15-20kgPrevious experience with SAPSpecific days/times will be discussed with shortlisted applicants; the hourly rate is $28 - $30 per hour, depending on experience.Duties of a Seafood Manager include:Enhance the reputation of the business by promoting and encouraging 'best practice' levels of customer service.Effectively resolve all customer-related inquiries and complaints, minimizing customer complaints received.Reinforce and appropriately implement the business's returns policy in all appropriate transactions.Ensure sales and GP targets for the department are met or exceeded and that wage costs are controlled appropriately. Monitor sales and create opportunities to increase on last year. Maintain 100% price integrity in the department.Ensure Foodstuffs promotional and pricing programs are adopted so that the store presents a competitive and brand-consistent offer to the market at all times.Ensure all machinery in the department is maintained on a regular basis.Control ordering for the department through effective use of the in-store purchasing systems. Ensure the range matches the format and customer service requirements whilst optimizing stock holding levels and stock turn.Ensure all stock is sourced through approved suppliers, all orders placed on time, and all product checked on arrival for quality. Ensure appropriate stock control/stock taking processes and procedures are in place. Liaise with suppliers as appropriate.Control all department costs. Manage credits in a timely and tidy fashion to minimize waste and reduce loss. Hold suppliers accountable for damaged stock, making sure credit notes find their way to the office.Ensure the shop is full and appealing throughout the hours of trade, and that stock levels are controlled appropriately. Ensure all appropriate signage is displayed correctly and that advertised products are displayed meaningfully.Merchandising the department appropriately, as per the best practice manual. Building attractive/eye-catching displays and ensuring the department merchandising standards invite purchases through attention to detail. Manage the layout of the department to maximize stock visibility to enhance sales potential.If you have what it takes, we would love to hear from you!
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