With a robust multi year roadmap, IDEXX has invested heavily to grow Vello's team here in our Auckland R&D center of excellence. We're seeking a passionate Scrum Master to play a vital role in ensuring the team works well to maximise delivery potential.
The role will involve collaborating with the team to remove impediments, escalating issues and support the team with backlog management.
Introducing Vello! Launched in March 2024, Vello is a software solution that seamlessly connects veterinary practices and their clients (pet parents) through modern, digital tools. As the only pet owner engagement solution purpose-built for IDEXX practice management software, Vello enables veterinary practices using ezyVet, Neo, and Cornerstone software to communicate efficiently with pet owners in a single, easy-to-use system. With software-supported engagement across the life stages of a pet, pet owners become informed partners in care—supporting better health outcomes.
At launch Vello key features include:
Automated appointment reminders and confirmations that reduce no-shows and save valuable time for teams.
Health service reminders that inform pet owners of upcoming or past-due services, such as vaccinations or annual wellness visits.
Online scheduling that enables pet owners to conveniently request appointments directly from health service reminders or through the Vello software.
Two-way texting that enables immediate connection with pet owners, automatically updating the patient record and communication log without character count limitations or extra fees.
Pre-appointment instructions that drive both visit and diagnostic compliance, including fecal or urine sample reminders, drop-off and pickup times, and recommended blood work.
Within IDEXX we are a part of the IDEXX Veterinary Software portfolio. With a focus on software solutions, we are dedicated to enhancing the health and well-being of pets, people, and livestock around the world. Through the power of the cloud, our solutions simplify the flow of information across any practice and link vets to what they need when they need it. Patient data. Client communications. Business insights. All at their fingertips.
Our journey is solving veterinary practices' most pressing needs by focusing on innovation to drive meaningful improvements in animal health.
If you want to work with real purpose, solving key challenges in the animal health industry with innovative cloud software, this is the opportunity for you!
Where you'll play! Guides team and organization on how to utilize Agile/Scrum practices, principles and values.
Provides support to team using servant leadership style, leading by example and by being an empathetic leader who serves.
Builds trusting and safe environment where problems can be raised without fear of blame or retribution and with an emphasis on problem-solving.
Facilitates discussion, decision making and conflict resolution and advocates for the team.
Helps team develop flow for their development cycle and makes recommendations as necessary to increase efficiencies and decrease risk.
Observes sprint health indicators, identifies and socializes continuous improvement opportunities and creates team plans through retrospective reviews.
Communicates effectively with teams, Product Owners, the business and leadership.
Identifies risk, communicates risk appropriately and recommends mitigation strategies or facilitates team discussions to create mitigation plans.
Supports organization in its Agile adoption by building learning, sharing and continuous improvement culture.
What you'll need: Hands-on experience with Agile (e.g., Scrum, Kanban, etc.)
Familiarity with software collaboration tools like Jira, Confluence, Rally, Miro and analytic tools
Fosters teams that are intentional about assessing problems and devising solutions through critical thinking processes
Exceptional interpersonal and teamwork skills - capable of understanding broad range of viewpoints and building consensus
Advanced verbal, presentation, facilitation and written communication skills
Demonstrates high level of analytical and problem-solving skills
Hits ground running and comfortable engaging and leading distributed/virtual teams
What you can expect from us:Structured onboarding, induction, ongoing training and transparent performance driven professional development
Continuous L&D (both internal and externally)
Great tech kit for both work and personal use
Hybrid working with a great office space to collaborate - including a gym and a roof top!
Coffee + snacks + catered lunches at least twice a week
Animal friendly office
Career pathways that will take you places if you are willing and able
Why IDEXX:
We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. #LI-JS1
About UsAn innovation leader in every industry we serve, IDEXX follows its Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people. Approximately one-third of our team is located outside the United States.
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