Schools & Groups Coordinator | Whakapapa JobID: 160689 Department: Ski & Ride School Listed: January 29, 2024 The Whakapapa whanau are a small but ambitious team, running year-round operations on the northern slopes of Mt Ruapehu. In winter, from June until October, this includes a world-class ski area. In summer, from December until April, this includes our summer sightseeing operation, heroing our iconic Sky Waka gondola. Each year we welcome hundreds of thousands of manuhiri (guests) to Whakapapa, many with life-long connections to the maunga (mountain) and surrounding rohe (region), some even third or fourth generation. Join the team in this role that mixes reservations and guest service with on-snow delivery of our schools and groups programme . You don't need to be a skier or snowboarder but you should be able to pick things up quickly, and bring your exceptional organisational skills to hit the snow running. Mo te tunga | About the role More appropriately, this job should be named the schools and groups juggler! Along with assisting the rest of the team with their daily tasks, you'll be liaising with schools from around the country & groups who come up to experience our maunga (mountain). You will report to the Ski & Ride Head of Department, however this role will need you to create a close relationship with the rentals and guest service staff in order to cater to each group's individual needs and deliver the best experience ever. The essential tasks include: Assist in developing systems and process to enhance the booking process Coordinate the daily operations of Schools & G roups , ensuring a thorough and efficient service is provided to guests. Ensure all documentation is accurate, up-to-date, filed correctly and easy to find. Ensure that schools and groups are informed of their timetable prior to arrival. Ensure all tills are cashed-up and group numbers and charges are reconciled accurately each day and purchase order numbers or reference numbers are attached to the reconciliation where possible. This is a challenging role, but for someone who is patient, a good negotiator and loves seeing a plan come together, it could be the job for you. Some prior experience and skills that are beneficial to this role include : Experience in coordinating projects or staff Exceptional problem-solving skills Knowledge of general hardware and software applications, knowledge of Siriusware is an advantage Excellent communication skills; the ability to convey information in technical and non-technical manners Skilled in developing and maintaining customer relationships. A quick response to requests, ideas and suggestions in a non-defensive way. This role potentially has a start prior to the winter to help us secure bookings and prepare for the season so apply today to join the whanau. Gear up for the ultimate work adventure at Whakapapa. Joining Whakapapa unlocks a number of perks: A complimentary season pass for skiing and / or snowboarding, and access to day pass discounts for friends and family Free beginner and intermediate group lessons. Don't have equipment? You'll receive discounts on that too Exclusive food and beverage, and retail discounts, for use in Whakapapa's cafes and store Guaranteed base hours for all full-time and part-time staff Priority access and discounts to our on-mountain medical centre services Your Whakapapa whanau experience is not just a job: you will build lifelong memories and experiences in one of the most beautiful and culturally significant places on earth! ** Research shows that while men apply to jobs when they meet approximately 60% of criteria, women and those in underrepresented groups tend to only apply when they check every box. If you think you have what it takes for this role but maybe you don't meet every single bullet point above, we encourage you to get in touch. We'd love to hear from you and see if you could be a great fit for our whanau. ***On October 27, 2023, Ruapehu Alpine Lifts Limited was put into Receivership with Brendon Gibson and Neale Jackson appointed as Receivers. The receivers continue trading the Company and are working on transferring the ownership of the Whakapapa and Turoa ski areas to new operators. On 18 December, DOC announced public notification of Pure Turoa Limited's concession application to operate Turoa ski area. The Receivers are continuing to work on the sale of Whakapapa. #J-18808-Ljbffr
