About Tangelo Services: Tangelo Services are a growing IT consultancy, ISP, and MSP with a focus on serving media and entertainment clients and adjacent industries. We pride ourselves on being a team of technical professionals dedicated to delivering human-centered solutions to complex business challenges. We explore, create, and fulfill our customers' needs with passion and precision, consistently solving hard problems that matter. Role Overview: We are seeking a dynamic and results-driven Salesperson and Account Manager to join our vibrant team. This role is pivotal in managing inbound sales inquiries, nurturing client relationships, executing outbound sales activities, generating accurate quotes, and completing the invoicing process. Your ability to communicate effectively, understand client requirements and handle details will be key to our mutual success. Responsibilities: Manage and respond to inbound sales inquiries within specified time periods. Foster and maintain strong client relationships through regular engagement and excellent customer service. Create precise quotes and provide business context for project estimates for potential and existing clients. Maintain quality control throughout the invoicing process to ensure accuracy and client satisfaction. Drive revenue growth through outbound activities, upselling, cross-selling, and renewing contracts, with a target of at least a 10% increase per annum. Work towards customer retention and high satisfaction, aiming for an average customer rating of 'good' or better on your interactions. Key Performance Indicators: Client Engagement: Response time, interaction frequency, and engagement level. Revenue Growth: Annual percentage increase overall, upselling, and cross-selling success. Customer Retention and Satisfaction: Average customer ratings and long-term partnerships. Requirements: Preferred minimum 2 years of experience in technical service and/or support sales. Exceptional candidates with less experience but showing extraordinary potential are encouraged to apply. Physically live in Auckland or willing to relocate immediately Right to work in New Zealand Desired Skills and Qualities: Strong communication and interpersonal skills. High attention to detail with the ability to manage multiple projects simultaneously. Proven problem-solving abilities. A self-starter with a track record of successful sales and account management. Able to communicate on technical matters and an interest to stay updated on industry trends. Salary Range and Benefits: Competitive base salary. Incentive compensation structure for sales performance. Annual bonus structure for overall business performance. High-speed internet at home office. Unlimited mobile plan for work and personal use. Company-issued MacBook Pro, late model iPhone, and AirPods. Mileage reimbursement, unlimited bus pass, Uber for Business, and cityhop access as needed. Expense card for work-related expenditures. Gym membership reimbursement. Weekly vege box delivery. Twice-monthly gaming night with free pizza - game with the crew, with and against clients and partners! An awesome team around you! Company Culture and Values: At Tangelo, we are a welcoming group of technical professionals who thrive on collaboration, innovation, and delivering exceptional value. We believe in supporting our team members' growth and encourage a culture of continuous learning and exploration. We also goof around, have a very active #random channel in our Slack instance, and get together socially as often as we can. Application Process: The selection process will include at least two interviews with company leadership and some simple surveys to help guide conversations.
