Start now – or mid-January. Tertiary graduates are welcome to apply! Are you a Customer Service or Sales Support professional looking to make an impact with a leader in New Zealand-manufactured packaging solutions? This is a client-focused role supporting the New Zealand Sales Team to deliver exceptional service.
We're looking for a dedicated and personable Customer Service Representative for a one-year contract. Whether you're ready to jump in now or prefer to start in January, this role offers you a chance to gain invaluable experience while working alongside a dynamic, supportive team.
Why Work Here Gain invaluable experience in a in-demand industry, that will be an asset to your future career. Join a friendly, supportive, down-to-earth team. A role with plenty of day-to-day variety, involving regular client engagement and teamwork across departments. Full-time, office-based role 8–4:30 or 8:30–5. Convenient East Tamaki location — no need to battle heavy motorway traffic! Comprehensive product training provided for your success. Higher-than-market pay rate, reflective of fixed-term contract. Key Responsibilities Deliver exceptional customer support via phone and email, assisting clients with product inquiries, orders, and solutions. Coordinate with sales, logistics, and operations teams to ensure timely and accurate order processing. Manage customer accounts, process orders, and track deliveries with strong attention to detail. Troubleshoot issues, identify client needs, and proactively provide solutions to exceed expectations. Handle general administration duties, including costings and quotes, purchase orders, data maintenance, credits, and stock level monitoring. This role combines strong administration skills with the ability to build rapport and collaborate with internal and external stakeholders.
About You
We're looking for someone with a positive attitude, professional communication skills and plenty of initiative. A commitment to the full 12-month contract is required, and while continuity is not guaranteed, there may be future opportunities within the company.
Prior experience in a CSR, Sales Support, or Client Support role within manufacturing is advantageous. Experience in packaging, labels, print, or related manufacturing industries is a plus. Ability to handle a fast-paced environment and work independently. Friendly, confident phone manner with professional written communication and a client-focused approach. Ability to build strong internal relationships and communicate effectively within the team. Excellent follow-through, attention to detail, and prioritization skills. Intermediate to advanced Excel skills and high numerical literacy for cost analysis, quotes, and invoicing. How to Apply
If you're excited about this opportunity, please Apply Now! Send your CV as a Word document if possible, along with a cover letter and tell us why you'd be perfect for this role. Please include your preferred start date.
Please note before applying: Due to the increased number of applicants applying for roles, we cannot respond to every applicant. Those selected for an interview will be contacted within five working days.
This employer is not accredited; therefore, we cannot consider overseas applicants at this time. If you have any questions, please contact Chanelle Bryan at ****** or DDI 09 600 5151.
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