Build your best future with the Johnson Controls team We seek a dedicated Sales & Operations Support Specialist passionate about sales and customer service while contributing to our ongoing business growth. In this autonomous role, you'll have the opportunity to maintain relationships through effective customer management. If you excel in sales and customer service, this position will be a perfect fit for you!
What we offer: Competitive salary package including staff benefits
Excellent team culture
Ongoing training and opportunities for professional development and upskilling
What you will do: Maintain a friendly and efficient products function within the HCS Team, and to provide competent product assistance to ensure HCS clients (internal & external) are provided with the highest level of service achieved through excellent front line Sales, Customer service and first point of contact skills
How you will do it: Manage customer orders from receipt of order to shipment of product
Communicates daily with customers via phone and emails
Enters customer orders into Order entry system the same day the order is received
Maintain an ongoing relationship with selected customers
Collaborates with regional sales force and other field staff to deliver premier customer service
Forecast upcoming months financial figures within the timeframes set out
Works closely with other vital departments such as credit, billing, shipping, purchasing, technical service, marketing, etc.
Meet or exceed sales and revenue targets
Researches and resolves customer complaints/issues and provides customer assistance in locating and identifying replacement parts
Provides same day responses to scheduled dates and backorder status of product
Uses knowledge of products and product availability to provide a communications link to
the customer
Maintain Database in various sources Excel, iScala, SMX
Validate, provide resolutions for Purchase order related invoices in Maple
Responsible for working with customers where products are of a technical nature
Research and processes credit and return requests
Performs daily maintenance to customer orders to ensure timely delivery based on customer demand
Works closely with Service and Project Teams to provide best in class service
Complete adjustment sheets as needed to reflect accurate inventory count
Perform audits of warehouse, dock areas, and floor locations
Work involves lifting or handling of materials
Other duties may be assigned
Comply with all Company policies and procedures in particular JCl's Health, Safety and Environmental policies
What we look for: Experience in Sales & inventory operations
Experience with telephone and email customer service essential
Analytical skills to anticipate future inventory demand trends and avoid surplus or obsolete inventory
Ability to work independently and as a team
Strong problem-solving skills with the ability to identify root causes
Demonstrated technical aptitude for parts interpretation
Proficient with MS office (Outlook, Excel, Word)
Working experience with ERP systems, iScala desired
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers.
Please note pre-employment checks – including reference checks, medical, criminal record check, and drug & alcohol testing – will form part of the eligibility process. If this is the right opportunity for you - Apply Now!
For a confidential discussion and to know more about the role, please email Janis at ****** JCI's Diversity & Inclusion
Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers' vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate.??????? Our D&I mission elevates each employee's responsibility to contribute to our culture. It's through these contributions that we'll drive the mindsets and behaviours we need to power our customers' missions. You have the power. You have the voice. You have the culture in your hands.
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