Sales Operations Administrator – Activate On Demand (AOD) Location: Bournemouth Head Office 3 days per week with hybrid remote working and visits to client premises on an ad hoc basis as required. Candidate to be based within the Hampshire, Dorset or Wiltshire area. Reporting to - Chief Sales Officer Company Overview AOD helps leading companies to gain new customers, drive repeat customer engagement and increase brand loyalty by connecting brands, influencers, and consumers. Via a unique two-sided marketplace, AOD connect like-minded brands together to provide relevant, market leading offers to highly engaged audiences. By bringing together valued customers and great products, we accelerate sales and engagement to deliver win-win outcomes. We provide an end-to-end experience via our platform to drive sales through promotions and reward schemes that provides fast, targeted brand connections for memorable customer experiences. For the customer it means rewarding, personalised, frictionless shopping experiences; for brands it means fast-to-market activations that increase digital relevance and drive demonstrable results. We take care of everything including campaign design, technology, payment, logistics and next day home delivery. Become part of a team that's shaping the future of retail. Due to continued growth and investment Activate OnDemand is now looking to strengthen its sales operations team. An exciting opportunity to get involved in developing a Fintech SaaS platform currently used by brands such as Lloyds Banking Group, Santander, Vodafone, Amazon, Google, HP and Samsung. Ideal Candidate We are looking for an ambitious and driven individual with good administration and operational acumen. As Sales Operations Administrator you will play a crucial role in supporting the sales team and ensuring the smooth functioning of day-to-day sales operations. This opportunity would be ideal for a graduate looking their first role or an individual looking for a next step-up role in an exciting fast paced, target driven company. The individual must be self-motivated, able to take initiative and should be keen to work in a high growth start-up company with huge potential. On the job training and guidance will be provided. Duties and Responsibilities The role's main responsibilities will include the following key activities to help our sales team build, develop, and deliver brand partnerships and revenue. Support the smooth on-boarding and client customer experience (CX). Support our sales team and partners in creating and executing promotional campaigns through the AOD platform. Secure product content and imagery from our brand partners to support the creation of AOD campaign landing pages. Set products up in the AOD platform. Monitor and report on campaign activities via our campaign dashboard and provide relevant management information. Product forecasting and purchase order placement. Manage customer order load. Provide liaison between our customer service team queries and end users. Returns administration and RMA creation. Ideal Requirements: AOD are looking for a strong Sales Operations Administrator that is highly organised, tech-savvy, customer-focused, and a strong communicator. The role will be responsible for managing the behind-the-scenes tasks that keep the sales process moving, providing vital support to the sales team and ensuring customer satisfaction: Multitasking Ability : The ability to manage multiple tasks, from managing sales orders, and campaign coordination to communicating with different stakeholders. Strong organisational skills are required to prioritise and handle these responsibilities efficiently. Detail-Oriented : Accuracy is critical in processing orders, monitoring campaigns and key information. Attention to detail helps prevent errors that could impact the sales process. Clear Communication : Be able to communicate clearly and effectively, both in writing and verbally. Active Listening : Understanding the needs of the sales team, our partners, and other stakeholders is important. Good listening skills allow you to respond appropriately and provide relevant support. Efficiency : Being able to manage time effectively to ensure that tasks are completed promptly, and resources are used efficiently. Proactive Planning : Planning and anticipating needs, ensuring that the sales team are always supported without unnecessary delays. Quick Thinking : Being able to deal with unexpected issues, such as last-minute campaign changes or delivery delays. Be able to think quickly and find effective solutions to help maintain workflow. Resourcefulness : Find ways to optimise processes and solve problems. Customer-Focused : Understand the importance of customer satisfaction. Be a point of contact for resolving issues and answering queries. Professionalism : Maintain a high level of professionalism in all interactions, whether with partners, colleagues, or management. Understanding of Sales Processes : Understand the AOD sales cycle, from lead generation to closing deals, to help support the sales teams effectively and understand the workflow. Product Knowledge : Familiarity with AOD products and services to help assist with queries, create accurate orders, and ensure the correct product information is conveyed. Team Player : Be a team player who collaborates effectively. Adaptability : Be adaptable and able to adjust to changes in priorities and processes. Resilience : Maintain a positive and calm demeanour. Motivation : Self-motivation and a positive attitude to stay productive and contribute to the success of the team. Data Management : Handling sales data, analysing trends, and generating reports. Analytical skills are necessary for extracting insights that help the sales team make informed decisions. ERP System : Familiarity with the AOD campaign dashboard, to help manage campaign data and track sales. Reporting : Generate sales reports, track performance, and provide key metrics. Present data in an easily understandable format. MS Office Skills : Proficiency in Microsoft Office tools, including Excel and PowerPoint, is required for generating reports, handling data, and preparing presentations. Activate On Demand are a fast-growing company and there may be an opportunity for the right candidate to progress into a future sales / account management role. If this sounds like your next role, please contact: Job Type: Full-time Pay: £23,150.00-£25,000.00 per year Work Location: Hybrid remote in Christchurch #J-18808-Ljbffr