Company Description
Sofitel - Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at Sofitel Wellington. Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre.
The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud "Ambassadors" of l'Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor-made to our guests.
Location of work: 11 Bolton Street, Wellington 6011
Hours of work: 40 hours per week
Job Description
Sales Acquisition: Responsible for developing new business opportunities for Sofitel Wellington through business development practices with a focus on proactive sales initiatives while building and maintaining account relationships. Establish and maintain trusted relationships with new and existing clients/business relationships to create a strong return client/business base. Identifying revenue opportunities and undertaking direct sales activity to convert to business. Maximize leads & opportunities for C&E, corporate, association, and government business and ensure high conversion levels. Increase the level of business mix from individual accounts by maximizing on every opportunity across every layer, within all markets. A strong communicator, who is highly organized, motivating and empowering who inspires their team to produce a luxury standard of service.
Data Analysis and Market Insights: Identify data sources to ensure meaningful insights for business strategies. Be conversant with distribution channels and the guest journey to maximize hotel visibility and performance. Research and define new revenue generation in niche markets and opportunities.
Pipeline Management and Performance Review: Act as the custodian of the sales pipeline, contributing to the weekly review of commercial performance and sales strategies across the hotel. Manage a portfolio of multiple account relationships and stakeholder accounts to leverage and maximize revenue opportunity. Represent the hotels at trade shows, seminars, industry networking events and promotional activities/events as required. Organize and host on-site client entertainment, site inspections and familiarization visits. Manage corporate RFP submissions for both hotels and ensure all RFP submissions across all channels are submitted in a detailed and timely manner.
Sales Proposals and Event Coordination: Assist in preparing and presenting personalized sales proposals to prospective clients, highlighting the hotel's service features and benefits. Work closely with the Conferencing team to ensure the seamless delivery of each event. Initiate C&E focused promotions to drive business through low demand periods. Coordination and production of conference and incentive collateral material, i.e., conference kits, direct mail pieces, etc. Participate in promotional and joint venture opportunities in conjunction with other Accor & Luxury Lifestyle Sales & Marketing.
Qualifications
Experience in a leadership role within a Hotel and collaborating with business stakeholders.
Minimum 1 -3 years' experience in a similar role, preferably including 5-star experience.
An excellent understanding of C&E sales and corporate sales/account management.
An understanding of luxury guest expectations and desire to meet these expectations.
Good understanding of Microsoft Office applications.
Projects a professional image at all times through personal presentation/interpersonal skills.
Maintains awareness of industry trends in service, product, and presentation.
Initiates contacts and establishes rapport easily.
Organizes time and work efficiently.
Excellent verbal and written communication skills, English essential.
Strategic thinker with ability to predict future needs.
Loves fostering connections, is curious to learn about various markets and resources with team support, and has excellent communication skills to build relationships with all levels and cultures.
Ability to work autonomously with minimal supervision, self-motivated, and a good team player who assists others without being asked.
Highly motivated, thrives on targets and results.
Benefits
Free staff meal provided during shift.
Family & Friends Hotel Discounts Ongoing reward and recognition incentives and awards.
Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?).
Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
Work Your Way - Flexibility to ensure a work-life balance!
Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide.
Accor's refer-a-friend bonus.
Accor's Parental Leave Scheme.
Access to our Employee Assistance Program.
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
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