Sales and Service Manager - Farmers Masterton We are currently seeking a dedicated Sales and Service Manager to join our experienced and passionate Masterton Management team!
What's great about a Sales and Service Manager role at Farmers is the potential to move throughout the store over your time in the role to gain exposure and experience to a wide range of retail offerings. We cover everything from Women's and Men's Fashion to Homeware and Nursery to name just a few. Exposure to this level of variety will set you up well for your future retail career.
At Farmers, we don't compromise on our presentation or customer service standards so you can rest assured that you will be working amongst high achievers. As part of a small team of Department Managers reporting through to our Assistant Store Manager, you will enjoy the benefits of a wider support network both in-store and regionally.
As the Sales and Service Manager you will:
Drive department sales and take full ownership of the team's sales performance
Manage, coach, develop, and motivate the team to exceed sales budgets
Liaise with VM to ensure all visual elements (banners, windows, hot spots) are in place, on time before store opening
Drive a customer service culture across departments by ensuring high levels of customer service
Implement & communicate promotional plans for upcoming events
What we are looking for in our ideal candidate:
2+ years' experience in a similar position (Store Manager small store or Department Manager medium to large store)
Strong sales coaching competence - proven ability in coaching for sales improvement
Excellent team management experience - can motivate and coach a team to improve sales results
Farmers has a lot to offer their staff:
We're all about career progression and supporting our talent through internal succession planning, with many examples of employees that have progressed their career through promotions or transfers across different stores
Endless opportunities to grow and develop your skills with ongoing training and development
The opportunity to complete nationally recognized qualifications
A comprehensive online learning database specifically tailored to each role in the business
Generous staff discounts across the Farmers and James Pascoe Group
Competitive salary and management incentive scheme on offer
A workplace that gives you a sense of belonging
This is a permanent full-time role and will involve weekend work and flexibility for early starts and late nights as part of the management roster.
If you are up to the challenge of being a hands-on Department Manager who knows how to lead and motivate your team, build a positive culture, control stock flow, manage reserves and daily merchandising and assist with loss prevention, then we are keen to speak with you.
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