Sales And Customer Support Specialist

Responsibilities and expectations:
· Provide exceptional customer service via phone, email, and chat, building rapport and addressing queries
professionally.
· Maintain consistent communication with customers throughout their lifecycle, ensuring satisfaction.
· Identify and drive upsell, cross-sell, and renewal opportunities with existing customers.
· Actively promote CropX products and services to acquire new customers and expand the customer base.
· Meet and exceed sales targets, contributing to overall revenue growth.
· Process orders, returns, invoices, and account balances efficiently.
· Develop comprehensive product knowledge and effectively coach customers on leveraging the CropX platform.
· Advocate for customer needs and contribute insights to drive product and service improvements.
· Providing hands-on support and training in the field and at customer sites.
· Agricultural background - must
· Minimum 3 years' experience in a customer service and/or sales setting.
· Proven track record of achieving sales targets and growing customer accounts.
· Proficiency in Microsoft Office programs (specifically Outlook, Excel, and Word). Experience with CRMs is a plus.
· Excellent written and verbal communication skills.
· Ability to work in a team environment with remote members, building trust quickly because you are authentic, direct,
and have strong empathy for customers.
· Excel in a fast-paced and changing environment.
· Able to prioritize and multi-task to meet various deadlines and customer expectations.
· Self-starter with demonstrated initiative and commitment to high-quality work.
· Confident in presenting complex solutions in a way that inspires your audience.
· Technical capability/background, strong preference for BSc in a technical field.
· Willing to travel to shows and customer sites (average of 2-4 times a month)
· Must have stable and fast internet connection
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