Serious Fun Riverboarding Ltd Job Description: Riverboarding Guide Qualifications Required: National Riverboarding Grade III Experience Required: At least 3months of relevant Riverboarding experience Description: Guiding Riverboarding trips on the Kawarau River. General Responsibilities: Ø Attend scheduled meetings, training sessions and periodic performance reviews Ø Maintain a professional appearance and behavior at all times Ø Dress – must wear the correct uniform while at work Ø Punctuality – all staff are expected to be on time for meetings, prep for trips, etc Ø Seek to continually improve the quality of the experience we offer clients Ø Required to undertake any other duties deemed necessary Ø Ensure that you are physically and mentally fit for duties. Notify manager as soon as possible of any illness or injury that would affect your ability to carry out duties Ø Ensure that you have suitable and correct guiding equipment in good working order Ø Ensure that you have correct safety equipment securely stowed in good working order Ø Bring up any safety concerns with senior management Ø Maintain good knowledge of the company operations and safety management plan Ø Follow the procedures set out in the safety management plan and emergency action plan Ø Give input where possible to the continual improvement safety culture Specific Responsibilities: Ø Assist with trip preparation Ø Drive passengers/crew to the river and back if required Ø Deliver informative talk if required Ø Deliver safety briefing if required Ø Assist with fitting riverboarding equipment Ø Assist with delivering board talk and demonstration Ø Assist with checking equipment and client skill level Ø Communicate all observations regarding group with Trip Leader and other river crew on the trip Ø Assist with guiding group on the river Ø Assist in contingency plans and emergency procedures if required Ø Assist with pack up and cleaning Ø Monitor and check equipment for defects continually while fitting and packing equipment Ø Review trip with other crew Performance Measures: The performance of each guide will be assessed by the Operations Manager, and will be based on; Ø feedback/degree of satisfaction expressed by clients – measured by the client surveys Ø feedback/degree of satisfaction expressed by the Operations Manager – measured in evaluation sessions Ø feedback/degree of satisfaction expressed by the Manager – measured on professionalism, initiative, punctuality, ability to continually improve and ability to achieve goals set at start of season
