Why you'll love working with Tower
At Tower, we live and breathe our values - they are at the heart of every interaction. Our people come first, we pride ourselves on creating a diverse and inclusive space that allows our people to thrive. Encouraging everyone to bring their whole selves to work, we aim to represent the diverse communities we work in and with.
We also have a plan to lead our industry forward into a more customer-centric future with innovation and disruptive thinking, as a unique Kiwi and Pacific insurance provider operating for over 150 years, with roots all the way back to Dunedin.
What will you be doing?
Reporting to the Chief Revenue, Marketing, and Brand Officer, this essential role is the first line of defense within our business unit. You will be responsible for ensuring our processes are compliant, effective, well-documented, and efficiently managed. This includes overseeing the business unit's processes, quality assurance, and risk management.
You will collaborate closely with the Revenue, Marketing, and Brand Leadership team and key stakeholders like the Head of Pacific Distribution to ensure that all partner and supplier contracts are well-documented, compliant, up-to-date, and provide overall value to Tower.
You can expect to be across the following:
Lead and champion a positive risk culture within the Revenue, Brand & Marketing team with your specialist risk management knowledge and skills to identify, assess, manage and mitigate risks effectively and efficiently.
Own the QA Plan for the Revenue Brand and Marketing business unit.
Proactively develop and implement Quality Assurance strategies, processes, standards and controls to ensure all activities within the business unit meet the highest quality standards and regulatory obligations and internal processes.
Ensure controls are strong and regularly reviewed and tested within Revenue, Marketing and Brand.
Provide line 1 Risk & Incident Management for the business unit (apart from customer facing teams) focusing on ensuring risk mitigation activities have clear owners and actions and root causes are identified and well understood.
Work closely with Risk & Legal and other relevant stakeholders to ensure management of these risks align with Tower's overall risk management approach and QA policies/frameworks.
Support the management of compliance obligations/attestations and internal audit findings, including monitoring and reporting on compliance with regulatory obligations for Revenue Marketing and Brand.
Ensure all contracts and supplier agreements within Revenue Marketing and Brand are regularly reviewed, are compliant, appropriately managed and are beneficial to Tower and our customers.
Engage with and work alongside Line 2 Risk & Compliance to identify, assess and mitigate risks.
Conduct risk analysis including proactively identifying emerging risks.
Facilitate a structured approach including workshops and risk assessments to support an uplift in risk awareness and capability across the business unit.
Prepare and present papers and reporting, including for relevant governance committee meetings.
What you'll need
The ideal candidate is a detail-oriented professional with a strong background in compliance and risk management, who excels in process management and quality assurance. They possess excellent collaboration skills, enabling them to effectively work with leadership and key stakeholders to maintain the integrity and effectiveness of our processes.
To be successful in this role, you will also be able to demonstrate the following:
At least 5+ years experience in line 1 or line 2 risk role in financial services.
Experience in insurance, sales, marketing, digital delivery related business unit/s.
Experience in Process Excellence and QA roles advantageous.
Experience partnering/working alongside business to uplift processes, controls, risk maturity.
Proven data analytics, reporting skills through a risk management system.
Demonstrated knowledge of risk principles and risk mindset.
Strong understanding of regulatory requirements as they relate to Marketing and Sales specifically in an insurance environment.
Strong understanding of risk management and monitoring processes (risk identification, assessment, treatment as well as control design, implementation and testing).
We do what's right; if you feel comfortable doing so, please let us know early in the process if there are any diversity needs, we can meet or make reasonable adjustments to enable you to shine. If you would like to note which pronouns you use at any point in the application or interview process, please let us know. We are proud holders of the Rainbow and DV Free Ticks which are important to us.
We are seriously committed to diversity and inclusion and welcome any successful candidate to get involved in one of our Inclusion Network Groups, which will help us to better understand and meet the needs and interests of our increasingly diverse workforce.
What we'll bring to the table
In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.
Highlights Include:
16 weeks paid leave for the primary carer and four weeks paid leave for partners, for our Tower whanau in New Zealand and the Pacific.
A paid day off on your birthday and the option to buy an additional eight days of leave. So up to six weeks off!
Wellness leave instead of sick leave so you can proactively look after your health and wellbeing.
Career growth - we promote internal capability; and support you with design-specific development and training opportunities; we also have programmes that recognise star performers.
Flexible workplace opportunities at our beautiful new Fanshawe St office packed with modern technologies, stand-up desks, open space and coffee machines in two large modern kitchens with cafe-inspired dining areas.
Discounts on Tower insurance products of up to 50%.
Free Life Insurance of up to four times your annual base salary.
Retail deals and discounts with Les Mills, JB Hi-Fi, PB Tech, The Coffee Club, Warehouse Stationery and more.
Apply now
Please note: We're eager to get the right person on board as soon as possible. We don't have set closing dates, so we'll start reviewing applications as they come in. Don't wait—apply now to make sure you're considered.
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