Retail Manager - National network of 14 storesWe are looking for a superstar Retail Manager to join us at Moochi. You will be responsible for leading and managing our 14 store national network, delivering strong retail sales and maintaining an excellent culture. Our excellent customer experience is a core part of our business success, and you will nurture and develop it to a new level of strength. You will have store managers as direct reports, as well as Retail Support.This role would suit someone who is highly driven, has lots of energy, and enjoys the fast-paced environment of fashion retail.This is a critical role reporting into the CEO and a member of the Senior Leadership Team.About UsMoochi was founded in Mount Maunganui in 2000 by Kellie and Chris Taylor. This was the beginning of what would become an iconic New Zealand women's clothing brand, with stores across the country and a strong online presence. The Head Office is now based in Auckland. Moochi has a very loyal customer and our purpose is to be the most loved brand in her wardrobe, bringing effortless luxury to her everyday, with an enduring style that will have her feeling confident, always.We approach everything from our customer's point of view, striving to offer a premium, sensory experience through all touch points. With new products delivering every week, we all work at pace and there is never a dull moment in any department. As a vertical business, we control all aspects from design, product development, and manufacturing both locally and offshore, to our in-house marketing and sales, through our stores and online. The overarching goal for the business is 'to be the smartest fashion business with 'best in class' KPIs from culture, operations, finance, and most importantly customer loyalty.Why work with Moochi?A competitive remuneration package to match your experience.Working in a central character, open space, warehouse style office with a wonderful, engaged team in Grey Lynn, Auckland.Receive generous staff pricing on new season product.Create long-term opportunities to develop and grow in a well-respected, successful retail clothing business.Work alongside like-minded people passionate about fashion and our customers' journey with clothing, building friendships that will likely last a lifetime.Receive support from a highly engaged management team focused on delivering an environment that will have you wanting to stay on for many years.The roleDeliver sales results via our 14 store network.Ensure sales operations processes are clear, efficient, and adhered to consistently.Lead a national retail team, inspiring and motivating them to achieve success.To be considered for this role, you will demonstrate senior capabilities in the following areas:Multi-store management experience, ideally in fashion retail.Ability to travel regularly to support the teams in-store; expectations that this role will be in-store more often than in the office.A proven track record of sales results.Understand the principles of excellent customer service.Commercial savvy – an understanding of the drivers of business performance and profitability, balanced with an obsession with customer satisfaction.Strong leadership skills - ability to drive and motivate your team.Be a collaborator, able to work closely with the SLT to leverage opportunities.An improvement orientation, able to identify and execute continual incremental improvements, with an evolution not revolution mindset.Strive for excellence in everything you do; best in class is your standard.A curious and open thinker – the ability to ask questions and provoke outside-the-box discussion, with a willingness to consider alternative points of view.Being able to pivot and problem-solve where things do not go to plan. As a fast-paced business, you need to be solution-minded to the challenges of this industry.Play a part in the overall Moochi team. We are firm believers that success is only achieved when we are all in gear and working together as a team; your ability to build meaningful relationships with your colleagues and the wider team is all part of your success in this role, as you need them to help you deliver for success.Based in Ponsonby in a modern, character, open-plan environment, you will be rewarded with an attractive remuneration package made up of salary, KiwiSaver, car, and short-term incentives plus an onsite undercover car park, generous discount on Moochi products, and tools of the trade. This is an all-encompassing, dynamic role where you get to work in and on the business.Apply now with your CV to register your interest in this role so we can start the conversation!
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