Management - Store (Retail & Consumer Products)We are seeking a dynamic and professional retail manager to join our current retail team in Timaru.
The position is a full-time position (32-40 hours per week).In this position, you will play a key role in providing excellent customer service to the standards that our company is known for, and ensuring the store runs efficiently and effectively.
You must be organized, detail-oriented, and have a refined ability to engage with customers with an empathetic and professional approach.Key ResponsibilitiesGreet and welcome customers.Maintain a clean, organized, and comfortable workspace.Be attentive to customers, providing answers to any questions they may have regarding our products.Assist customers with making informed decisions regarding purchases.Re-stock and maintain product displays.Assist with inventory counts and placement of new products.Handle customer complaints and concerns calmly and professionally.Ensure customers and staff are well-informed on any current sales, rewards programs, and store return policy.Process payments via our point of sale (POS) system, cash register, and EFTPOS terminal.Ensure all team members are appropriately trained and supported in their roles.Oversee and manage the store's performance.Prepare and manage the staff roster.Manage the cash banking for the store in a timely and accurate manner.Key SkillsAbility to project a constant sense of professionalism.Ability to apply an empathetic approach to customer service.Ability to adapt quickly to an ever-evolving industry.Ability to work under pressure.Ability to manage your time effectively.Ability to work both alone and in a team.Ability to improvise and troubleshoot problems efficiently.A strong initiative and drive for professional development.A passion for exceptional customer care and service.Ability to lead a team.Basic computer skills.Key ExperiencePrevious customer service / retail experience is essential.Experience with management is preferable.Knowledge regarding vapes and related products is preferable.Application QuestionsWhich of the following statements best describes your right to work in New Zealand?How many years' experience do you have as a store manager?Do you have customer service experience?Do you have experience preparing work rosters?How many years of people management experience do you have?Do you have experience in a sales role?
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