Mitre 10 Mega Silver | Listed 3 days agoListing DescriptionLocation: Rodney, AucklandJob type: Full timeDuration: PermanentDescriptionAbout usMitre 10 is New Zealand's largest home improvement retailer, with 84 independently owned stores nationwide. As part of a cooperative, Mitre 10 demonstrates a strong commitment to supporting local communities while delivering quality products through a national network of resources, infrastructure, and expertise. Life at Mitre 10 is dynamic and fast-paced, offering opportunities to grow in a business that values innovation and exceptional customer service.Riviera Hardware Holdings Ltd. proudly operates the largest group of Mitre 10 stores in New Zealand. Since opening our first store in Warkworth in 2009, we've expanded to include five Mitre 10 MEGA locations: Albany, New Lynn, Warkworth, Whangaparoa, and Silverdale. Our stores are renowned not only for their extensive product range but also for providing a one-of-a-kind shopping experience, including Columbus Coffee cafés. We also operate a Distribution Centre and own a Frame and Truss Manufacturing Plant, enabling us to offer end-to-end service for both retail and trade customers.As a Kiwi-owned company, Riviera Hardware Holdings combines the close-knit, family feel of a small business with the national infrastructure and support of the Mitre 10 cooperative. This balance allows us to deliver exceptional service while staying rooted in our community values.About the jobThis role offers a competitive salary (commensurate with experience) and a range of employee benefits, including a generous staff purchase scheme at select Columbus Cafés and Mitre 10 stores. This is a permanent, full-time position (42.5 hours per week) based on-site in our busy Silverdale store and includes at least one weekend day. Please indicate your availability in your application and cover letter. You'll join a multi-skilled, collaborative, and supportive team.About the roleReporting to the Retail Manager, the Retail Leader will oversee the teams in the (specific departments insert here) at Mitre 10 MEGA Silverdale. We're looking for a forward-thinking leader to join our management team who can ensure team members and specialists are equipped to deliver exceptional service to Every Customer, Every Time. If you're passionate about merchandising standards and have a keen eye for detail, this role is for you. If you've previously held titles such as Zone Leader, Department Leader, Team Leader, or Team Supervisor, we want to hear from you!Your responsibilitiesCustomer Experience: Ensuring the team consistently delivers exceptional customer service; Resolving escalated customer inquiries or complaints promptly and professionally.Team Development: Providing ongoing coaching, mentoring, and training to team members.Operational Excellence: Monitoring and improving store operations, including stock replenishment and inventory control; Overseeing the execution of sales and promotional campaigns to maximize revenue.Health and Safety: Leading by example in safe work practices and training the team accordingly.Team Collaboration: Collaborating with other department leaders and the Retail Manager to ensure seamless store operations; Promoting a positive, inclusive, and team-focused culture.Financial Accountability: Assisting with budget management and controlling costs related to stock and operations.Merchandising Excellence: Maintaining high merchandising standards and ensuring stock displays align with brand guidelines; Coordinating seasonal or promotional merchandising plans in collaboration with the marketing team.Store Leadership: Taking ownership of specific departments to drive performance and customer satisfaction; Acting as a key point of contact for suppliers and vendors relevant to your departments.What You'll Bring2+ years of experience in a retail environment.Proven team leadership experience, regularly leading, coaching, and supporting teams of 10+ staff.Strong decision-making skills in a fast-paced, deadline-driven environment.A hands-on, approachable leadership style with a friendly, can-do attitude.Solid operational knowledge of supply chains and supplier processes.High stock integrity awareness.Excellent administrative and time-management skills.Flexibility to work at least one weekend day and align with trading hours (7am-7pm in non-peak seasons).Ideally, you reside locally in North Shore areas such as Millwater, Orewa, Red Beach, Stanmore Bay, Whangaparoa, Gulf Harbour, and surrounding suburbs.Apply nowIf this sounds like your next challenge, let's talk about how we can support your career and the role you can play in our team. Click the link below for details and to apply online. Working Together. Chasing Great!
#J-18808-Ljbffr