Retail & Inventory Assistant Cycleways was founded on service in 2006 and is still pedaling strong today! At Cycleways we're different, and proudly so. We're 100% independent. We're driven by a genuine passion for the industry. And we're focused on providing great service, above all else. We are renowned for service, expert advice, honesty, world-class brands and product, quality repairs and after sales care. Everything that we sell at Cycleways we believe in, it's as simple as that. So what are you waiting for? Come join our team. About the job Working in Retail and Inventory, you are the heart of our business - connecting and collaborating with everyone internally and a wide variety of suppliers, customers and partners externally to ensure our day to day operations are seamless. The role is Tuesday – Saturday and it is a busy and varied role where you need to be organised, efficient and able to flex between supporting customers and assisting in inventory. You will work in a small, high-performing, collaborative team and your responsibilities will include: Providing an excellent customer experienceAdvising clients on products that meet their needsResponding to customer enquiries Building strong relationships with customers, team members, suppliers and wholesalersLiaising with suppliers to understand what's in stock;Placing orders, proactively following up and keeping the customer informed;Receipting and labelling inwards goods Orchestrating improvements in the sales and inventory processes, practices and systems to drive efficiencies and enhancementsTracking inventory and vendor orders, backorders, pricing, stock fluctuations and performing inventory analysis; Resolving customer service issues (incorrect deliveries etc.); and Assisting with online orders, website enquiries and tidying the retail space where required. About you You: Are able to work Tuesday - SaturdayHave a strong commitment to delivering exceptional customer service and experienceAre proactive and highly organized, with excellent collaboration and communication skillsAre known for your positive "can do" attitude;Effectively balance rolling up your sleeves and getting involved in the day-to-day whilst proactively planning ahead;Are community-focused and customer-centric;Are committed to continuously improving processes and practices to enhance the customer experience and drive efficiencies. We want to create a work environment that helps people to thrive. We are open to flexible hours that enable us to work safely and meet our customers' needs; whilst enabling you to successfully juggle work and life outside of work. The team at Cycleways are dedicated to providing the best service to both new and existing customers on a daily basis. The satisfaction of helping people and enabling them is what drives us. Is that what drives you too? Apply Now!