We are a fast-food store based in Auckland and currently looking for a highly motivated full-time permanent Retail Floor Manager to ensure that our valuable customers continue to receive the best services. We are looking for a like-minded individual to join our team of people lovers and service-dedicated folk, who possess the skills to perform well in a busy workflow with a positive attitude and a focus on providing excellent customer service.
Hours of work: Monday – Sunday with rostered shifts
Minimum Hours: 30 hours to Maximum 40 hours
Job Duties:
Recruit, manage, motivate, and train the front of house team.
Coordinate with the kitchen team to ensure a seamless delivery of food to the guests.
Ensure that the restaurant is ready for service, neat and tidy, and nicely laid up.
Build an excellent rapport with customers and communicate with them to gather feedback and act on it.
Ensure that the restaurant is up to date with health and safety regulations and that scheduled clean-ups are conducted on time.
Coordinate with kitchen staff for ordering and arranging groceries, food, cutlery, and other required items.
Ensure that food, labour, and marketing costs are within the budget.
Maintain a record of invoices, payments, deliveries, cash, and other financial transactions.
Coordinate with the kitchen team to maintain an accurate record of stock levels, ensuring expired stock is immediately discarded and the kitchen pantry is kept optimally stocked.
Job Requirements:
You must have 3 years of relevant work experience or at least a Level 5 diploma qualification in management or higher.
Reliable and hardworking.
Team player who is confident and honest.
Excellent personal presentation and punctuality.
Clean character background.
Zero tolerance of alcohol and drugs in the workplace; random drug tests may be required from time to time.
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