Retail Assistants (Retail & Consumer Products)
Full time
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Join our awesome Frontline whanau at One NZ, where you'll ensure our customers' needs are met with expert advice and tailored solutions. Embrace our "Let's Get Connected" spirit by delivering high standards of customer experience, resolving issues promptly, selling our innovative products and making every interaction count across various channels assisting customer through our OMNI channel support – inbound/outbound phone queues, face to face interactions and email/chat support. Be the voice our customers trust, owning every relationship and contributing to our team's success.
This role is based in our new Hastings store, where you'll enjoy flexibility of a rotation roster from Monday to Sunday, including Public Holidays!
Ko to mahi – what you'll do Deliver a high standard of customer experience resolving service/ technical issues in a timely manner. Actively diagnose, troubleshoot and where required, engage with appropriate experts within the team for additional support
Ensure new sales and service orders for accuracy, and that customer expectations are aligned (i.e., service activation or change, or customer billing)
Respond to all customer interactions via a variety of channels (such as voice calls, online chat, emails, social media), and identify appropriate solutions
Own the customer relationship and communications where first contact fix is not possible, including any case management required
Make a positive impression with the customer through every interaction, including contributing successfully with team and individual goals.
Actively contribute to knowledge sharing and learning across the team to resolve more customer calls first time
Na tou rourou - what you'll bring Our ideal candidate is customer obsessed in mindset with excellent communication skills. You're a logical thinker, flexible in attitude and who is curious and driven to help customers as the core of what you do.
Previous experience in a sales, customer service environment and technical understanding/knowledge of products and services.
Motivation to achieve/exceed KPIs and targets
Comfortable working rotational shifts including evenings and weekends
Confidence in managing multiple customers & cases from simple to complex
Motivation to stay current with technology & pursue informal learning (on the job, via colleagues) to deepen your knowledge
Comprehensive training, coaching and mentoring
A solid base salary and the potential for unlimited earnings through uncapped sales commission!
A fully subsidised Southern Cross health insurance cover for you and your family.
4% KiwiSaver employer contribution, an extra 1% more than the statutory minimum.
Market leading cell-phone with unlimited data plan, for business or personal use.
Lifestyle leave where you can purchase an extra week or two of annual leave.
Discounts on One New Zealand products, services and much more!
At One New Zealand, our purpose is to unlock the magic of technology to create an awesome Aotearoa. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.
We are delighted to announce that we have been awarded a #2 ranking in Randstad's Most Attractive Employers in New Zealand within the IT and telecommunications sectors as well as being nominated as finalists for the 2023 Retail Employer of the Year Award.
We are also proudly Rainbow Tick certified and champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whanau.
We've got Heart , showing up as our best selves in every situation. We have the Grit to deliver a radically better world for our customers. We embrace the Freedom to shape the future, creating a more progressive, more inclusive Aotearoa.
If this sounds like you, Apply Now!
We stand to uplift, to support and to elevate others.
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