Rajputana Royale Limited
Job brief
We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service.
Restaurant Manager responsibilities include maintaining the restaurant's revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.
We'll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.
Responsibilities
Coordinate daily Front of the House and Back of the House restaurant operations
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Regularly review product quality and research new vendors
Organize and supervise shifts
Appraise staff performance and provide feedback to improve productivity
Estimate future needs for goods, kitchen utensils and cleaning products
Ensure compliance with sanitation and safety regulations
Manage restaurant's good image and suggest ways to improve it
Control operational costs and identify measures to cut waste
Create detailed reports on weekly, monthly and annual revenues and expenses
Promote the brand in the local community through word-of-mouth and restaurant events
Recommend ways to reach a broader audience (e.g. discounts and social media ads)
Train new and current employees on proper customer service practices
Implement policies and protocols that will maintain future restaurant operations
Requirements
Either 3 years of relevant experience or suitable qualification (Diploma/Degree or above)
Proven customer service experience as a manager
Ability to remember and recall ingredients and dishes to inform customers and wait staff
Strong leadership, motivational and people skills
Acute financial management skills
Excellent interpersonal skills.
Bookkeeping knowledge.
Ability to professionally address customer complaints.
Knowledge of food and health industry regulations.
Advanced ability to multitask and give appropriate instructions.
Excellent customer service and communication skills.
If this role interests you, we'd love to hear from you. Click "Apply Now" and also send us your CV to apply for the position.
Application Close Date: 1 June (Until filled sooner.)
Applicants must have the legal right to live and work in New Zealand to be considered for this position.
Job Types: Full-time, Permanent
Pay: $25.00 – $30.00 per hour
Expected hours: 30.00 – 60.00 per week
Schedule:
Rotating roster
Shift work
Weekend availability
Application Deadline: 26/08/2024
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