Job Title: Restaurant Manager
Key tasks and responsibilities:
Manage and control day-to-day Restaurant operations.
Prepare and manage daily/weekly work schedules for staff based on demand and find suitable replacements in case of staff absence.
Develop, implement, and maintain the policies and procedures of the Restaurant.
Plan the Restaurant's menu with chef.
Welcome, host, and oversee customers that come to the Restaurant in a professional and cordial manner.
Take reservations, take customers' orders, and help serve food and drinks.
Responsible for quality assurance of food/drink and service, manage all staff towards maximum performance.
Provide excellent customer service to guests and excellent leadership to employees.
Ensure that all duties are completed correctly.
Enforce and monitor all health, safety, and sanitation standards in the Restaurant, ensure all requirements are met and maintained.
Ensure all equipment is maintained and functional.
Gather feedback from the clients and make sure they have a pleasant experience in the Restaurant.
Handle guest complaints according to the Restaurant's standards to maintain the Restaurant's reputation.
Take inventory of Restaurant supplies and order new stock as needed and ensure the purchases stay within budget.
Receive delivered Restaurant supplies and ensure the correct items and quantities.
Plan and add new menu items based on seasonality, customers' preferences, and feedback.
Organize promotions and discount packages to attract more clients.
Make plans and organize functions and events when required.
Hire and onboard new staff when required.
Plan and implement the regular training for all staff.
Make the workflow plan between front of house and back of house to ensure providing seamless service.
Control the Restaurant's budget aiming for minimum expenditure and efficiency and profitability.
Maintain updated financial records, set prices, track and analyze records of monthly costs and revenues, make forecasts.
Responsible for daily deposits and the correct operation of the POS systems.
Balancing of all daily cash drawers and POS.
Report directly to Owner.
Pay rate: Minimum $29.66/ hour Maximum $33/ hour
Guaranteed hours of work per week: Minimum 30 hours, permanent full-time
Requirements for the job:
At least 3 years work experience in restaurant management and Bachelor's degree in any field or above.
Strong understanding of business management.
Excellent problem-solving and customer service skills.
Exceptional communication and interpersonal skills.
Full-time availability.
Able to work on Monday - Saturday.
Able to follow a flexible roster.
No criminal record.
Candidates need to be NZ citizens/residents.
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