Responsibilities:
A Restaurant Leader is generally responsible for providing strong, positive leadership to his/her team to deliver excellent and friendly guest experiences and operational excellence. They also help build profitable top line sales, and are responsible for the overall operation of the restaurant, according to Dunkin' Donuts standards, franchisee standards and in compliance with all applicable laws.
Hire, train and develop their employees
Communicate job expectations to employees
Plan, monitor, appraise and review employees' job performances
Provide coaching and feedback; discipline when appropriate
Operational Excellence
Create and maintain a guest first culture in the restaurant
Ensure all shifts are appropriately staffed to achieve guest service goals
Maintain a safe, secure and healthy environment by following and enforcing safety, food safety and sanitation guidelines; comply with all applicable laws
Ensure brand standards and systems are executed
Prepare and complete action plans; implement production, productivity, quality and guest service standards
Complete audits and implement plans to drive system improvements
Profitability
Control costs to help maximize profitability
Execute all in-restaurant marketing promotions in a timely manner
Including new product roll-outs, such as team training, marketing and sampling
Set sales goals and track results
Guest Focus
Understand and exceed guest expectations, needs and requirements
Develop and maintain guest relationships
Display a sense of urgency with guests
Seek ways to improve guest satisfaction; ask questions and follow through
Resolve guest concerns by following brand recommended guest recovery process
Passion for Results
Set and maintain high standards for self and others; act as a role model
Consistently meet and/or exceed goals
Contribute to the overall team performance; understand how his/her role relates to others
Set, prioritize and maintain focus on important activities
Read and interpret reports that aid in establishing goals and delivering results
Seek ideas and best practices from other individuals, teams and networks, and apply this knowledge to achieve results
Problem Solving and Decision Making
Identify and resolve issues and/or conflicts
Use the information at hand to make decisions and solve problems; including others when necessary
Identify the cause of a problem and implement a solution to prevent future occurrences
Empower others to make decisions and resolve issues
Interpersonal Relationships & Influence
Develop and maintain relationships with team members
Operate with integrity; demonstrate honesty, treat others with respect and keep commitments
Encourage collaboration and teamwork
Leads others; negotiate and take effective action
Building Effective Teams
Identify and effectively communicate team goals
Monitor progress, measure results and hold employees accountable
Create strong morale and engagement from within the team
Accept responsibility for personal and team commitments
Recognize and reward employees' strengths, accomplishments and development
Listen to others, seek mutual understanding and welcome sharing of information, ideas and resources
Conflict Management
Seek to understand conflict through active listening
Recognize conflict as an opportunity to learn and improve
Resolve situations using facts involved, ensuring consistency with policies and procedures
Escalate issues as appropriate
Developing Direct Reports and Others
Work collaboratively with employees to create individual development plans to strengthen knowledge and skills
Regularly discuss progress towards goals, review performance and adjust development plans accordingly
Provide challenging assignments for the purpose of developing others
Use coaching and feedback opportunities to improve performance
Identify training needs and support resources for development opportunities
Business and Financial Acumen
Understand guests and competition; translate and apply own expertise to address business opportunities
Approach situations with an innovative mind and look beyond the obvious to deliver solutions and implement change
Has a working knowledge of profit/loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals
Understand, analyze and communicate the key performance/profit levers and manage these measures
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