Trinity Wharf Tauranga is an over-water hotel, restaurant and events destination. It is owned by a local family whose dream was to highlight the spectacular beauty and spirit of the Tauranga harbour that is so integral to the Bay of Plenty lifestyle. Built on three piers that stretch over the water's edge, the hotel's panoramic water views are framed by floor to ceiling glass that bring the tranquil elements of the outside world in.At Trinity Wharf, every employee contributes to a seamless and memorable guest experience. We are a highly collaborative team, who are passionate about hospitality and are proud of where we work. We believe that our uniquely close connection to the water makes us arguably one of the Bay's best locations!We have an exciting opportunity to be part of our Food & Beverage team as a Restaurant & Functions Operations Leader.JOB DESCRIPTION:Reporting to the Food & Beverage Operations Manager, you will specialise in Restaurant and Functions Operations for the hotel.Lead the Restaurant and/or Functions team on your designated shift, ensuring that the expectations of our guests and staff are met (if not bettered), by consistently working professionally and efficiently.KEY RESPONSIBILITIES:You will:Restaurant:Actively supervise and coordinate the daily operation of Restaurant services. Support employees on the floor to ensure consistent delivery of top quality service.Conduct motivational pre-service briefing with Front of House Waitstaff, providing support and training to successfully promote specials, up-sell and to achieve of sales targets.Address and effectively resolve any customer complaints. Where necessary escalate complaint to the F&B Operations Manager and/or the General Manager.Work alongside the Kitchen team to ensure all orders are processed correctly, and all food is served as per guest preferences; including all room-service orders.Ensure all areas and items contributing to the restaurant operation (including common spaces in the hotel and restaurant) maintain exceptional presentation standards (i.e. cleanliness of crockery, cutlery, linen and glassware, table presentation, menus, windows, flooring etc.).Functions:Coordinate the daily operation of Function and Event services. Support employees on the floor to ensure all tasks are completed on time, and that there is consistent delivery of top quality service.Coordinate with the Executive Chef and Functions Operations Leader, the Events/Sales and Reservations teams to ensure smooth set-up and running of all functions, events, and group bookings coming and going from the hotel.Lead and prepare event set ups and pack downs, including setting up and packing away tables, table cloths and place settings, and buffets.Support the function and attendee experience from the moment they arrive to the time that they leave, representing the brand of the hotel and your team to the highest standard.Ensure all safety regulations are clearly communicated and followed. Give health and safety briefings for functions and events. In an emergency act as Chief Fire Warden, directing guests and employees how to get to the evacuation point.KEY REQUIREMENTS:Previous experience in a similar industry desirable.LCQ qualification and holder of a current Manager Certificate – Liquor.First Aid Certificate.A high level of energy and demonstrated flexibility in Customer Service.Enthusiastic, self-motivated and highly organised.A passion for mixing and serving beverages and a sound wine and food knowledge.Computer literate. Knowledge of POS technology.Ability to work competently under pressure.Reliable & flexible to change.Only shortlisted applicants will be contacted.Applicants for this position should have NZ residency or a valid NZ work visa.
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