Restaurant Duty Manager

Off The Track Restaurant has reopened in July 2024 after a devastating fire.
We have the whole restaurant rebuilt with brand new kitchen equipment and all the mod cons.
Off The Track is the perfect retreat for a casual meal, a drink with friends or a delicious coffee.
We offer a wide range of dishes to suit all tastes and budgets.
We are located at 114 Havelock North, between Hastings and Havelock North with expansive decking overlooking our spacious gardens with sweeping views of Te Mata Peak.
Job Description Supervising and leading the restaurant staff, including servers, hosts, bartenders, and kitchen staff.
Providing guidance, motivation, and support to ensure efficient performance and excellent customer service.
Customer Service : Ensuring high standards of customer service are maintained at all times.
Handling customer inquiries, complaints, and special requests promptly and professionally.
Health and Safety Compliance : Ensuring compliance with health and safety regulations and maintaining a safe environment for staff and customers.
Addressing any safety concerns or incidents promptly and appropriately.
Training and Development : Training new employees on restaurant policies, procedures, and standards.
Providing ongoing coaching and development opportunities to enhance staff performance and career growth.
Problem Solving : Resolving issues that arise during the shift, such as customer complaints, staff conflicts, or equipment malfunctions.
Making quick decisions to address emergencies or unforeseen situations.
Communication : Maintaining clear and effective communication with the restaurant management team, staff members, and customers.
Updating staff on changes in policies, procedures, or menu items.
Successful applicants will need to have the following attributes: Work well with the team.
Enthusiastic about creating great customer experience to maintain our high standards Able to work well under pressure and keep up with our fast paced restaurant Willing to both teach and learn new wait staff/bar staff.
Experience and Skills: Experience in a duty manager's role in hospitality.
Your application will include the following questions: Which of the following statements best describes your right to work in New Zealand?
How many years' experience do you have as a Restaurant Duty Manager?
Do you have customer service experience?
How many years of people management experience do you have?
Do you hold a current New Zealand General Managers certificate?
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