Help Desk & IT Support (Information & Communication Technology)Full timeThis is an outstanding opportunity to join Ricoh as a Tier 1 Response Engineer based at our new high-tech Auckland Head Office. This role will challenge you but also reward you, while giving you the opportunity to further your IT and customer service skills.More about the Role…You will work in a Service Desk environment where we support our external customers by resolving their IT challenges remotely. We cover network, hardware, software, and VoIP.Provide a high level of service for all incoming requests from our IT Service's customers.Troubleshoot and respond to incidents/service requests.Resolve as many tickets as possible.Respond to customer requests in a timely and professional manner.Follow our internal process to resolve customer queries.Investigate root cause and recommend solutions.Your skills, attributes and experience…Previous experience in the Managed Service Provider (MSP) environment.Experience within the service desk environment.Familiarity with Microsoft stacks, network, hardware, Apple, Remote Desktop Services, backup and imaging technologies, anti-virus technologies, VMware and Hyper-V, ConnectWise and/or Kaseya.Excellent verbal and written communication skills.You are great on the phone and customer-centric.Legal entitlement to work in NZ long term.What Ricoh can offer?We invest in our employees and encourage a learning environment where you can make your career what you want it to be. We provide access to learning tools and on-the-job training to support you, to grow and develop your career!Great team culture!Growth and development to progress in your IT career!Recognition for the work you do!Ricoh is an equal opportunities employer. If you have access needs and need support with your application, you are welcome to call Katherine Bellerby, People & Culture Manager at ****** or apply now!Imagine. Change. Join the Ricoh TeamYour application will include the following questions:Which of the following statements best describes your right to work in New Zealand?Do you have customer service experience?Do you have technical support experience?What's your expected annual base salary?How would you rate your English language skills?How much notice are you required to give your current employer?
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