Resident Services Manager

Join the excitement! Lead village support teams, oversee Health and Safety, champion HR, and collaborate with leaders in a vibrant community!

At Ryman, every day is a chance to be a hero in the story of our residents' lives

Unlock your full potential in a supportive environment that values your expertise

Be your authentic self in a culture that celebrates individuality

What's the job?

In this exciting, newly created role, Resident Services Manager at Princess Alexandra Retirement Village in Napier, you will:

Lead the effective delivery of the Village service functions which includes our kitchen, housekeeping, gardening, maintenance, laundry and administration teams

Have oversight for all risk management and health and safety related processes for the village

Human Resource tasks within the village including inductions, recruitment, training, performance reviews and payroll assistance

Providing leadership at the Village in the absence of the Village Manager

This is a full-time role working Tuesday to Saturday 0800 - 1630. You will need to be flexible outside of these hours, as part of the role will require your ability to work on call.

Who are you?

To thrive in our fast-paced and varied environment you will:

Have proven management experience with a preference for Health and Safety experience/training

Be skilled at juggling conflicting priorities

Enjoy building meaningful relationships with our staff, our residents and their families

Have a comprehensive knowledge of continuous improvement systems and processes

Place a high emphasis on customer service and work hard to deliver exceptional service to our residents

Be an outstanding communicator that is both professional and empathetic

If you are interested in joining an organisation with a clear purpose and a commitment to innovation, kindness and excellence, we would love to hear from you!

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