LT McGuinness Limited is a privately owned building contracting company with a strong family culture. We have been operating since 1950, and are extremely proud of our talented and dedicated team, many of whom have been with us for over 25 years. Working with us, you'll see we do things differently, you'll become part of our whanau. Your wellbeing and safety is paramount; and the key to your success, as well as ours, is the opportunity for you to learn and grow with LTs. We have projects in Wellington, Auckland, Manawatu, and the Bay of Plenty.The RoleWe are in the market for an outstanding Resident Services Manager to be the first point of contact for a high-end apartment complex in Wynyard Central. In this role you'll engage with apartment owners, liaise with contractors and ensure common areas are well presented. This is a full-time position of Monday to Friday, with some additional hours required from time to time.Key TasksRegular and effective resident communicationsEnsure the presentation and appearance of the apartment complex is always of a high standardContractor liaison – key service, providing access, health and safety vettingBuild a culture of community with the apartment complexWork with the Facilities Manager for effective management and maintenance of building services and contractor managementReview contractor invoices for payment in line with budget and work requestedPrepare meeting reports and attend quarterly Body Corporate meetingsUnderstand and support the engagement with the Body Corporate Committee, Developer and LTMRegular reporting to Facilities ManagerEnsure requirements of the management agreement between LT McGuinness and the apartment body corporate are metUnderstand the engagement LTM has with the Body CorpAttributes you'll need to demonstrateAn "extraordinaire" in customer serviceSolid work ethic and able to work autonomouslyStrong communications skills, written and verbalResilient and ability to drive resolutionsExperienceProven success in a high performing customer service roleCompetently demonstrate the ability to manage conflict resolutionMinimum two years' in an administrative roleCompetent in Microsoft Word, Outlook and ExcelBuildings/Property experience would be good, but not a deal breakerProject and/or event management experience would be an advantageWhat you can expectPositive and supportive work cultureActive social clubOpportunity to developLife and income protection insurance after two yearsYour application will include the following questions:Do you hold any current certifications or qualifications?Please provide details of any relevant qualifications that you hold.Please provide your salary expectations.Do you have a current, valid New Zealand Driver's licence? (Applicable for particular roles)Do you have the legal right to work in NZ (e.g. citizenship, residency or valid visa)?Have you had any previous ACC claims? If yes, please provide details below.Do you have any criminal, traffic, or transport related convictions or are you awaiting the outcome of any pending charges? If Yes, please provide details: Convictions concealed under the Criminal Records (Clean Slate) Act 2004 should not be included.Please provide any relevant information that may support your application.
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