Are you a caring, tech savvy person who loves to plan events and activities? Come and lead our Resident Experience team and delight our residents!About the RoleDelighting our residents has always been Ryman's point of difference and our Resident Experience team is responsible for making this happen!We have an exciting opportunity to join our team as a Resident Experience Coordinator. This role is responsible for delivering an enhanced resident experience for independent and serviced apartment residents through technology and a resident-centered activities and lifestyle programme.We have a full-time position available working Monday to Thursday 10:00 to 16:30, Friday 11:00 to 17:30. This position will commence from Monday 13 January 2025.In this role you will:Lead the village Resident Experience Team to develop, coordinate, and deliver a bespoke, fun, and engaging activities and lifestyle programme tailored to your residents' specific interests.Drive engagement in the use of the resident app and virtual events, and other available technologies by supporting residents with one-on-one support and technology workshops.Be responsible for ensuring the activities calendar and village updates are kept up to date keeping your residents engaged with the app.Facilitate focus groups to understand your residents' ideas and interests for the ongoing development of the village activities and lifestyle programme.Be the village champion leading village participation in intervillage wellness and engagement projects.Organise group excursions for the enhanced activities programme, giving residents opportunities to try new and exciting things!Build positive relationships with residents, external providers, and community groups to ensure the successful running of the programme.About YouTo thrive in our supportive and caring environment you will have:Strong empathy and patience with elderly residentsAbility to think outside the square and manage the organisation of eventsTechnology savvy and ability to quickly pick up new systemsWilling to gain a LCQ Certificate (Licence Controller Qualification) and a General Managers CertificateA reliable, friendly, and professional mannerBenefits of working at a Ryman VillageFun, friendly and supportive team environmentCertainty of hours through fixed rostersWork in a beautiful, resort-style villageOpportunities for professional development and career progressionRyman Team Benefits Card with discounts from a range of suppliers and retailersIf you are interested in working for a company with a clear purpose that is committed to safety, kindness, and developing our people we would love to hear from you.Applications will be reviewed as they are received and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date.
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