Company Description
At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.
Job Description
Turning moments into memories for our owners, residents & guests is just one way we are ambassadors for our brand, our property and our community. As a member of our Residential Team, you will use your passion for personalized guest service by providing a warm welcome for our owners, residents, and guests, sharing the very best attractions, events and venues our destination has to offer.
What you will be doing:
Identify and document all requests, expectations and biographical information for owner, residents and guest profiles to facilitate creating personalized experiences.
Handle all resident requests & bookings through email, phone or personal communication & follow up within a prompt timeframe.
Review daily arrivals and identify special requirements with the Doorperson, Engineering and Housekeeping.
Act as a liaison for our owners & guests. Greet owners, residents and guests upon arrival, completing the arrival and departure process, ensuring all service standards are followed.
Assist with delivering packages and luggage as needed to condos.
Inspect & manage assets for condo units and report any issues that need to be addressed.
What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide.
Learning programs through our Academies.
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH.
Pay Rate: $32.75 per hour.
Qualifications
Customer Service experience required; must possess outstanding guest service skills, sophisticated verbal & written communication skills as well as the ability to adapt to different personalities and situations.
Computer literate in Microsoft Windows/Word/Excel applications preferred.
Ability to adapt to multiple software platforms.
Strong interpersonal, research and problem-solving abilities.
Highly responsible & reliable.
Possess a can-do attitude in order to accommodate the random requests & needs of the residents.
Additional Information
Your team and working environment:
What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the "Western White House," (as the only venue outside the White House to host state dinners), Century Plaza's place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.
This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor's Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.
Visa Requirements: Must provide proof of eligibility to be employed in the United States of America.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D.
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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