Reservations Supervisor

Company DescriptionAs a worldwide leader, we welcome you as you are and you can find a job and brand that matches your personality. Wesupport you to grow and learn every day, making sure that work brings purpose to your life, so that during your journeywith us, you can continue to explore Accor's limitless possibilities. We are an inclusive company and our ambition is toattract, recruit and promote diverse talent.Job DescriptionWe are currently seeking a passionate and dedicated Reservations Supervisor to oversee our busy Reservations Department for our dual branded Novotel Rotorua Lakeside and ibis Rotorua Lakeside hotels.The Novotel Rotorua Lakeside and ibis Rotorua Lakeside is a dual branded complex hotel with 344 rooms located in central Rotorua.Do you have the passion of giving an unforgettable guest experience? Are you full of enthusiasm and have the commitment to deliver exceptional service? Can you multi-task and deliver a high personal presentation? Have you got excellent verbal and written communication skills?QualificationsAbility to work varying shifts including weekends and public holidays.Ability to learn and manage multiple systems.High attention to detail and good phone manner.Manage and lead reservations team.Train and develop staff.Experience with Opera cloud ideal.Additional InformationWhy join Accor?• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!• Work Your Way - work-life balance.• Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage & Accommodation Worldwide.• Uniforms provided, washed and laundered daily.• Access to our Employee Assistance Program.• Refer a friend incentive.Our commitment to Diversity & Inclusion:We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonableadjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcometo let us know.
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