Adjacent to Wellington's waterfront, InterContinental Wellington is the most centrally located and experienced global five-star hotel in New Zealand's capital city. InterContinental Wellington is host to beautiful luxurious rooms and culinary excellence.
InterContinental Wellington is looking for a Reservations Manager to join our team and work closely with both the Front Office & Commercial team.
Your day to day
The Reservations Manager is responsible for the team that looks after all FIT reservations and group enquiries and supports the department in achieving targets. Key responsibilities include:
Support the revenue and sales teams in hotel inventory management
Provide current information on the internal reservation situation and the external operating climate
Build strong relationships with our regular group's clients
Conduct yield management and actively contribute towards revenue generation through effective management of the reservations department
Support the reservations team to provide a seamless reservations experience to our guests
Coach and mentor our reservations team members to support their ongoing development
What we need from you
Requirement of at least 3 years' experience in reservations or hotel front office operations.
Strong administration skills
Work well as part of a team and an ability to lead the team
Previous experience working in a hotel environment
Experience using a property management system such as Opera
Confidence in your communication skills and the ability to interact with customers and colleagues
What we offer
Paid birthday leave
Full training provided
Daily laundered uniform
Additional parental leave benefits
Flexible work options
Proactive health days
Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further. We are proud to be IHG and we know you will be too.
So go on - click apply now and show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected – wherever they are in the world. Want to be part of the journey?
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