ROKI Collection – Queenstown, South Island
Reservations Manager - Pre – Opening Team
About ROKI Collection Queenstown
Opening in mid-2025, ROKI Collection Queenstown brings a new meaning to luxury on the lakefront in Queenstown. Breathtaking views overlooking Lake Wakatipu and the Remarkables are just the beginning of the revitalising, calm, and tranquil journey to be discovered.
ROKI Collection Queenstown offers 15 luxury Suites and is complemented by New Zealand's finest cuisine offerings, led by Director of Culinary Paul Froggatt, and internationally curated spa and wellness experiences. ROKI Collection Queenstown is uncompromising extravagance in a naturally dramatic setting with elegant urban touches of distinction.
The Role
Based in our Corporate Head Office, ROKI Collection Queenstown is looking for a reservations professional for our pre-opening team. This role reports to the Director of Sales and Marketing and indirectly to the hotel General Manager for daily hotel operations.
With professionalism and grace, you will act as ROKI Collection Queenstown's first point of communication for all guest and booking partner reservations. Your role will be to ensure a luxury guest experience at every part of the reservations journey, and that all reservations are replied to in a timely manner and in alignment with brand standards. Through an eye and passion for detail, you will control room inventory on our PMS and monitor external distribution partners in coordination with the hotel General Manager and Director of Sales and Marketing. Through careful analysis and monitoring of future bookings, you will assist the hotel General Manager and Director of Sales and Marketing to achieve the maximum possible occupancy and average room rate.
About You
As a hospitality professional, your passion to deliver unconditional hospitality to our guests and hotel partners will set you apart. You will be comfortable designing systems and structures within a pre-opening hotel environment and be excited about being involved in building a hotel legacy from the ground up. Experience with 3rd party distribution channels is required, and an interest or exposure in revenue management is ideal but not a necessity.
Through excellent communication skills and experience, you will be able to communicate effectively with the hotel Executive team and all departments in the hotel to ensure a luxury guest experience. Previous experience in reservations is required and exposure to the luxury market is desired.
Opportunities for professional development within ROKI Collection
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