Crowne Plaza Christchurch is an IHG hotel located in the heart of downtown Christchurch, right opposite Victoria Square and just a short walk from significant local attractions. With a contemporary style and design, we offer hotel accommodation with sweeping views over the city and beyond, and an outstanding guest experience.
We're looking for a Reservations Manager to join our team.
Your day to day
Reporting to the Director of Sales & Marketing, you'll manage the day-to-day operations of the Reservations department and execute operational plans to meet Hotel sales targets. As Reservations Manager, you will:
Manage the daily operations of reservations
Actively contribute to yield management, inventory management and revenue generation
Provide current, accurate information on both the internal reservation situation and the external market with which the hotel operates.
Lead, coach and support the team that looks after all FIT reservations and group enquiries
What we need from you
Two years experience in Hotel Reservations with at least 6 months supervisory experience.
Excellent communication and interpersonal skills, with enthusiasm to work as a team to provide a high level of service to all guests
Comprehension of hotel Property Management Systems and revenue management principles
Strategic and tactical thinker – ability to develop strategic plans, establish goals and objectives, set performance targets and deliver projects on time, strong reasoning and problem-solving skills.
Tertiary qualification in Hotel Management, Business Administration or similar.
What you can expect from us
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life:
A range of work-life benefits including paid birthday leave, proactive wellness leave, and more!
Competitive rate
Generous employee benefits including IHG Room Discounts at over 6,000 hotels worldwide!
Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.
To apply, please submit your Resume and Cover Letter. Please note only applicants with current valid NZ working rights will be considered.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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