Reservations Consultant

Full Time Application Closes 20 Nov 2023 Otago - Queenstown Reservation and Transportation Ticket Agent and Travel Clerk We are currently seeking a new team member to work as a Reservations Consultant for our Queenstown Operation.  Are you looking for a career in Sales and Customer Service? Have you got great people skills and excellent attention to detail? If that sounds like you, we want to hear from you! As part of our close-knit team, you will have excellent communication skills, a strong work ethic, and a desire for excellence in all that you do. You will be working at our Reservations Office at Gorge Road, selling Southern Discoveries products and a wide range of activities available in the Queenstown region.  You will also help out at our Central Queenstown Retail outlets, selling tourism products to visitors. You will have the opportunity to experience many of the products in order to build your knowledge fo what the region has to offer. To be successful in this role you will have the following key skills and attributes: • Passion for delivering great customer service and an outstanding visitor experience • Calm and organised, with outstanding attention to detail • Strong verbal and written communication skills • Computer literate, with experience in booking systems an advantage • Strong team player, but also able to work autonomously once you are trained in our systems • Professional, punctual, and reliable This is a full-time position, guaranteed 40 hours per week over a 7-day roster, which will include weekends and public holidays, and some evenings. You will be given full training and the job has plenty of variety in a fun and supportive team. In this role, you will also get to experience many of the tourism products in the region, as part of your professional familiarisation. Southern Discoveries is a premium tourism company dedicated to sharing some of New Zealand's most iconic scenery and extraordinary experiences with the world. The company offers a range of cruises, as well as kayaking and an underwater observatory in Milford Sound, with coach and scenic flight transfers from Queenstown and Te Anau. In Queenstown, we operate daily cruises, and also specialise in private charters and conference and incentive packages. The company operates a number of retail outlets in Queenstown, Te Anau and Milford Sound.