Job Description - Reservations Agent (HOT0B9KP)
Job Number:
HOT0B9KP
Work Locations
Hilton Queenstown Hotel Kawarau Village 79 Peninsula Rd Queenstown 9300
Working for Hilton
Located on the shores of Lake Wakatipu, our lakeside resort features 5-star amenities including a 25 meter heated indoor pool, fitness center, eforea spa and outdoor terrace with lake views.
Guests can sample the best of New Zealand cuisine at one of the multiple dining options.
Hilton is a leading global hospitality company, covering the entire accommodation sector from luxury hotels and resorts to upscale, affordable properties.
What will I be doing?
In your new role as a Reservations Agent, you will be responsible for delivering excellent customer service for every guest, every time.
You will be working in a fast-paced environment where multi-tasking and a good eye for detail is necessary.
In your role you will:
Be responsible for the accurate recording and processing of reservations
Maximise room sales through pro-active selling techniques
Develop and maintain relationships both internally and externally
Provide prompt and efficient service while meeting the hotels brand standards
What are we looking for?
The ideal candidate will have a passion for delivering an exceptional customer experience.
To be successful in this role, you should maintain the attitude, behaviours, skills and values that follow:
A highly professional telephone manner and excellent communication skills
Outstanding administrative and organisational skills
Well-presented, organised and calm personality
Be a team player in everything that you do
Fluent English essential, additional languages an advantage
At least one years' experience in a customer service related role within the hospitality industry or experience in a reservations environment
Have a high level of knowledge of the local area
A degree or diploma in Hospitality, Hotel Management an advantage
Benefits Include:
Workplace flexibility (work life balance)
Professional leadership development framework
Worldwide career opportunities
Access to Hilton University and over 5000 online learning programs
Free events and activities
Discounted gym membership
Free staff meal and daily dry-cleaned uniform
Discounted hotel accommodation and food & beverage rates globally
Diverse by nature and inclusive by choice
Support to participate in a variety of local volunteer activities
Fast track to Hilton Honors Silver status as a Team Member
When you pursue a career at Hilton, you are part of a unique global enterprise characterised by the closeness of its Team Members.
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