Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Job Description Primary Responsibilities Plan & prepare forecasts on a timely basis for review. Plan & prepare monthly reports, forecasts and other relevant reports. Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget. Provide effective support to the team to enable them to provide effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Ensure that the team has been trained for all safety provisions. Identify optimal, cost-effective use of the resources and educate the team on the same. Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events. Assist in the development of occupancy forecasts for the annual budget. Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests. Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability. Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies. Ensure calculative overbooking. Give discounts and corporate rates, as per the company's policy. Supervise and delegate work to reservation associate. Ensure that all reservations are recorded as per standard procedures. Handle additional responsibilities as and when delegated by the Management. Qualifications Diploma in Tourism / Hospitality Management. Minimum 3 years of relevant experience in a similar capacity. Excellent reading, writing and oral proficiency in English language. Ability to speak other languages and basic understanding of local languages will be an advantage. Good working knowledge of MS Excel, Word, & PowerPoint. #J-18808-Ljbffr