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Job Title:
Night Shift Rental Supervisor
Department:
Rental
Reports To:
Rental Manager
Position Status:
Full Time
Date:
August 19, 2024
FLSA Status:
Non-Exempt
Bolton Valley is committed to making our work environment more diverse, equitable, and inclusive by never discriminating against race, religion, color of skin, gender, gender identity, sexuality, disabilities, age, national origin, and veteran status when hiring candidates and within our place of work. We believe that a range of lived experiences, voices, and perspectives directly contribute to the success of our team.
Job Summary:
Oversee all in-season operations, pre-season planning and preparation, and post-season shut-down of a busy ski resort rental, repair, and retail facility.
Essential Functions:
Recruit, hire, train, schedule, supervise and discipline all Rental/Repair staff
Ensure smooth operations of the shop
Plan, purchase and maintain a profitable retail program that provides guests the products they are looking for and increases shop profits
Maintain all safety records regarding equipment testing and repairs
Coordinate after-school program with ASP Coordinator
Complete all post-accident reports and inspections for accidents involving rental equipment
Maintain and service rental equipment inventory
Rotate inventory and set up new inventory purchases
Identify areas for improvement in shop presentation, flow and profitability
Ensure cleanliness and functionality of all aspects of the shop's operation
Create and manage staff wage budget
Perform all other tasks of Rental/Repair/Retail Staff
Train all staff in POS, product knowledge, resort information, guest service and online fulfillment
NOTE: All Bolton Valley employees are required to perform alternate functions from time to time, both within and outside of their assigned department, particularly during peak periods such as holiday weekends.
Customer Service Expectations:
This position involves constant, direct customer contact: answering questions, selling products, determining the proper size for equipment, explaining the process of putting the equipment on, etc. In addition, as manager, employee must also handle guest complaints and other feedback and provide performance feedback to employees.
Qualifications:
High School diploma
Extensive prior work experience in a rental and/or retail shop in the ski industry
Previous management or supervisory experience
Previous customer service experience
Previous cash handling experience helpful
Ability to work a flexible schedule: including nights, weekends, and holidays
Required Knowledge and Skills:
Excellent customer service, supervisory & communication skills
Extensive familiarity with ski & snowboard equipment, tuning, testing and rental procedures
Knowledge of industry safety standards
Knowledge of retail products and trends
Self-motivated with the ability to multi-task
Passion for the sports of skiing & snowboarding
Ability to complete tasks quickly and under pressure
Familiarity with all tuning equipment
Patience
Physical and Mental Demands:
Prolonged periods of standing and walking short distances
Minor lifting (ski/snowboard equipment, some boxes up to 20 lbs, ski racks)
High noise levels and crowded spaces during busy times
Occasional snow shoveling and moving of ski racks
Work Environment:
Work is performed primarily indoors, but may include limited outdoor tasks such as moving ski racks and shoveling snow. Noise levels can be high and space crowded during busy times. Potential hazards include tuning equipment (edger, grinder, waxer, etc.) with moving belts and sharp components, potentially harmful fumes or chemicals from tuning and cleaning processes, and equipment stored on racks and shelves that could fall. Must use provided personal protective equipment when tuning.
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