**Job Title:** Remote Web Chat Assistant **Company:** Praxair **Location:** Dunedin, Otago, New Zealand **Job Type:** Part-Time **Seniority Level:** Associate Level **Years of Experience Required:** 4 **Job Description:** Praxair, a leader in industrial gases and related technologies, is seeking a dedicated and reliable Remote Web Chat Assistant to join our customer service team.
This part-time position offers an excellent opportunity for individuals who thrive in a virtual setting and are passionate about exceeding customer expectations.
In this role, you will be responsible for providing timely and accurate information to our customers, addressing inquiries, and resolving issues via web chat.
**Key Responsibilities:** - **Customer Support:** Provide high-quality customer support through our web chat platform by responding to inquiries, providing product information, and addressing any concerns customers may have in a friendly and professional manner.
- **Inquiry Management:** Monitor and manage incoming chat requests, ensuring that all questions are responded to promptly within defined service level agreements (SLAs).
- **Problem-Solving:** Utilize investigative skills to troubleshoot customer issues, offering relevant solutions or escalating matters to appropriate teams when necessary.
- **Documentation:** Accurately document all customer interactions, complaints, and resolutions in our internal systems for future reference and continuous improvement of service quality.
- **Knowledge Sharing:** Stay updated on product features and benefits, company services, and promotional initiatives to effectively communicate with customers and suggest tailored solutions.
- **Feedback Loop:** Gather and share customer feedback with the team to help improve service processes, products, and customer satisfaction.
- **Team Collaboration:** Work collaboratively with other departments to streamline communication and improve overall customer experience.
- **Training Participation:** Engage in ongoing training and professional development initiatives to enhance product knowledge and customer service skills.
**Requirements:** - **Experience:** Minimum of 4 years experience in a customer service role, preferably in a remote capacity demonstrating proficiency in online communication channels.
- **Soft Skills:** Strong problem-solving abilities, excellent attention to detail, and a commitment to delivering exceptional customer experiences.
- **Technical Skills:** Fluency in using web chat systems, CRM software, and standard office applications.
Ability to learn new technologies quickly.
- **Personality Traits:** Must be reliable and capable of working independently without constant supervision.
- **Communication Skills:** Exceptional verbal and written communication skills with the ability to convey information clearly and concisely in a virtual format.
- **Flexibility:** Availability to work varied hours, including evenings and weekends as needed to support customer inquiries.
**Benefits:** - **Travel & Spending Expenses:** Reimbursement for travel-related expenses as applicable.
- **Training and Professional Development:** Access to training programs to enhance both personal and professional growth.
- **Gym Membership:** Enjoy complimentary gym membership to promote health and well-being.
**Working Environment:** At Praxair, we pride ourselves on being dedicated to understanding and exceeding customer expectations.
We foster a supportive and empowering remote work environment that encourages open communication and teamwork, allowing you to thrive in providing exceptional service while balancing personal commitments.
**Deadline to Apply:** Please submit your application by October 26, 2024.
**Equal Opportunity Employer Statement:** Praxair is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.