Job Description: MGM Resorts International is seeking a Remote Support Manager to join our team in Nelson, NZ. As a part-time Associate Level position, the Remote Support Manager will be responsible for overseeing and managing remote support operations for our company. The ideal candidate will have at least 5 years of experience in a similar role and possess the personality traits of confidence and resilience. Responsibilities: - Manage and oversee remote support operations for the company - Develop and implement strategies to improve remote support services - Monitor and analyze performance metrics to ensure efficiency and effectiveness - Provide guidance and support to remote support team members - Collaborate with other departments to address customer issues and concerns - Conduct regular training sessions for remote support staff - Stay up-to-date on industry trends and best practices in remote support services - Handle escalated customer issues and complaints Requirements: - Bachelor's degree in a related field or equivalent work experience - Minimum of 5 years of experience in a remote support management role - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Confidence and resilience in high-pressure situations - Strong strategic planning and cooperation skills - Experience with remote support software and tools - Knowledge of customer service principles and practices Benefits: - Free accommodation - Paid overtime - Visa sponsorship Working Environment: At MGM Resorts International, we believe in building strong connections and treating colleagues like an extended family. Our working environment is supportive, collaborative, and inclusive, where every team member is valued and respected. Deadline to Apply: Interested candidates should submit their application by September 7, 2024. Equal Opportunity Statement: MGM Resorts International is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
