Job Description: PepsiCo is seeking a skilled Remote Support Manager to join our team in Dunedin, Otago, NZ.
This part-time position is ideal for an experienced individual with at least 8 years of relevant experience in a similar role.
As a Mid-to-Senior Level Remote Support Manager, you will be responsible for overseeing and managing a team of remote support specialists to ensure efficient and effective support services for our clients.
Responsibilities: - Develop and implement remote support strategies to meet the needs of our clients - Supervise and coach a team of remote support specialists to provide excellent customer service - Monitor and evaluate the performance of the remote support team to ensure high-quality service delivery - Collaborate with other departments to address client support issues and improve processes - Develop and maintain documentation for remote support processes and procedures - Stay up-to-date with industry trends and best practices in remote support management - Provide regular reports and updates to senior management on the performance of the remote support team Requirements: - 8+ years of experience in a remote support management role - Hardworking and independent individual with strong leadership and teamwork skills - Excellent communication and problem-solving skills - Proven track record of managing remote support teams and delivering exceptional customer service - Experience working in a fast-paced and dynamic environment - Proficiency in remote support technologies and tools - Bachelor's degree in a relevant field is preferred Benefits: - Gym membership - Profit sharing opportunities - Remote work flexibility Working Environment: At PepsiCo, we strive to nurture an entrepreneurial atmosphere, even within an established organization.
We value creativity, innovation, and out-of-the-box thinking.
Our team members are encouraged to take ownership of their work and drive results through collaboration and teamwork.
Deadline to Apply: July 12, 2024 Equal Opportunity Statement: PepsiCo is an equal opportunity employer and we value diversity in our workforce.
We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or any other protected characteristic.
All qualified candidates are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
