Job Description: Plexure Group is seeking a talented and experienced Remote Support Manager to join our team in Dunedin, Otago, NZ. As a Mid-to-Senior Level position, the ideal candidate will have at least 6 years of experience in a similar role. Responsibilities: - Manage a team of remote support specialists, providing guidance, training, and support as needed - Develop and implement strategies to improve the efficiency and effectiveness of the remote support team - Monitor and analyze key performance indicators to ensure the team is meeting or exceeding goals - Collaborate with other departments to address customer issues and provide timely solutions - Stay up-to-date on industry trends and best practices to continuously improve the remote support process - Handle escalated customer issues and ensure they are resolved in a timely and satisfactory manner - Conduct regular performance reviews and provide feedback to team members - Create and maintain documentation for internal processes and procedures Requirements: - 6+ years of experience in a remote support or customer service management role - Strong leadership skills with the ability to motivate and inspire a team - Excellent communication and interpersonal skills - Independent and self-motivated with the ability to work effectively in a remote environment - Critical thinking and problem-solving skills - Creativity and innovation in developing solutions for customer issues - Experience with remote support tools and software - Bachelor's degree in a related field is preferred Benefits: - Free food - Training & professional development opportunities - Paid sick leave - Spark creativity and motivation in an environment that inspires greatness Equal Opportunity Statement: Plexure Group is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment. Deadline to apply: ******** If you meet the requirements and are ready to take on this exciting opportunity, we encourage you to apply and join our dynamic team at Plexure Group.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
