**Job Title:** Remote Live Chat Representative **Company:** ConocoPhillips **Location:** Dunedin, Otago, NZ **Job Type:** Part-Time **Seniority Level:** Associate Level **Years of Experience Required:** 2 Years ### Job Description: ConocoPhillips is seeking an enthusiastic and dedicated Remote Live Chat Representative to join our dynamic team. This position is perfect for those who enjoy engaging with customers, resolving inquiries, and providing excellent service while maintaining a positive and productive environment. As we value innovation and inclusivity, we aim to cultivate leaders who nurture mentorship and team collaboration. ### Responsibilities: - **Customer Interaction:** Engage with customers via live chat to address inquiries, provide product information, and resolve issues in a timely and professional manner. - **Problem Resolution:** Efficiently troubleshoot customer concerns and identify solutions to ensure a positive customer experience. Collaborate with cross-functional teams as necessary to resolve more complex issues. - **Product Knowledge:** Maintain a deep understanding of ConocoPhillips' products and services to answer questions accurately and provide relevant information to customers. - **Documentation:** Accurately document customer interactions in the company's database to track inquiries and solutions, ensuring that follow-up actions are completed as necessary. - **Quality Assurance:** Participate in training sessions to stay updated on product changes, policy updates, and best practices. Adhere to quality and performance standards established by the company. - **Feedback Loop:** Provide insights and feedback regarding common customer concerns or trends to help improve our customer service processes and offerings. - **Schedule Management:** Manage your own schedule to ensure you are available during peak customer outreach hours. Ability to work flexible hours including evenings and weekends as required. ### Requirements: #### Educational Background: - Minimum of a High School diploma or equivalent; a Bachelor's degree or relevant certification is a plus. #### Experience: - A minimum of 2 years of experience in a customer service or live chat support role, preferably in a remote capacity. #### Skills & Attributes: - **Energetic and Dedicated:** A positive attitude and strong work ethic, committed to delivering exceptional customer service and contributing to team success. - **Emotional Intelligence:** Ability to understand and manage one's own emotions, as well as empathize with customers to enhance their experience. - **Planning and Organizational Skills:** Strong ability to prioritize tasks effectively and manage time efficiently while balancing multiple customer interactions. - **Technical Proficiency:** Familiarity with live chat software and customer service management tools. Proficient in using various digital communication tools and platforms. #### Personal Traits: - A natural communicator, capable of engaging others in a friendly and professional manner. - Self-motivated with strong problem-solving skills, able to work independently while maintaining team collaboration. - Proactive in seeking out opportunities for personal growth and professional development within the company. ### Benefits: - **Gym Membership:** Enjoy enhanced wellbeing with a complimentary gym membership. - **Remote Work Flexibility:** Work from the comfort of your home while maintaining a healthy work-life balance. - **Disability Insurance:** Comprehensive coverage to ensure peace of mind while focusing on your career with us. ### Working Environment: At ConocoPhillips, we strive to create a supportive workplace that values diversity and fosters leadership development. We believe in creating an inclusive culture where mentorship is encouraged, and every team member feels empowered to contribute to their fullest potential. ### Application Deadline: Please submit your application by **October 5, 2024**. #### Equal Opportunity Statement: ConocoPhillips is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
