**Job Title:** Remote Live Chat Officer **Company:** Nike **Location:** Hamilton, Waikato, NZ **Job Type:** Part-Time **Seniority Level:** Associate Level **Years of Experience Required:** 3 --- **Job Description:** Nike is seeking a dedicated and innovative Remote Live Chat Officer to join our dynamic customer service team. This role is vital in enhancing the customer experience through engaging and supportive live chat interactions. As a Remote Live Chat Officer, you will communicate with customers in real-time, addressing inquiries about products, processing orders, and providing solutions to any customer issues. Your creativity and problem-solving skills will help create seamless experiences that reflect Nike's commitment to quality and customer satisfaction. ### **Key Responsibilities:** - **Customer Interaction:** Manage and respond to incoming live chat inquiries from customers promptly and professionally. Identify customer needs and provide accurate information regarding product offerings, availability, and services. - **Problem Resolution:** Effectively troubleshoot customer issues by utilizing a customer-first approach. Maintain a calm demeanor while seeking innovative solutions that enhance customer satisfaction. - **Order Support:** Assist customers with the order placement process, including modifications, cancellations, and returns. Ensure that customers are informed of their order status and any potential issues. - **Feedback Collection:** Gather customer feedback during chats and relay valuable insights to management for the improvement of products and services. Help identify trends and recurring issues that can be addressed to enhance the overall customer experience. - **Product Knowledge:** Stay informed about Nike's product lines, promotions, and company initiatives. Employ this knowledge to provide informed recommendations and elevate customer engagement. - **Team Collaboration:** Work collaboratively with team members and other departments to ensure effective communication and problem resolution. Share insights and tips to foster a supportive team environment. - **Continuous Learning:** Engage in ongoing training and personal development to adapt to new technologies, systems, and processes. Utilize resources to remain abreast of industry trends and best practices in customer service. ### **Requirements:** - **Education:** A bachelor's degree in Marketing, Communications, or a related field is preferred but not mandatory. Relevant experience can substitute for educational requirements. - **Experience:** Minimum of 3 years of customer service experience, with at least 1 year in a live chat or digital communication role. Proven track record of handling customer inquiries with professionalism and care. - **Technical Skills:** Proficient with customer service software and live chat platforms. Comfortable using digital communication tools and navigating various computer systems. - **Personality Traits:** - Dedicated: A strong commitment to providing exceptional service and helping customers navigate their concerns. - Independent: A self-starter who can work with minimal supervision while taking responsibility for delivering results. - **Soft Skills:** - Creativity: Ability to think outside the box and propose innovative solutions to customer challenges. - Innovation: Staying ahead of industry trends to enhance customer engagement and the overall service experience. ### **Benefits:** - Employee discounts on Nike products. - Vision insurance to support your eye health. - Disability insurance for peace of mind. ### **Working Environment:** At Nike, we believe in a culture of continuous learning and adaptation. As a Remote Live Chat Officer, you will thrive in a fast-paced, ever-evolving environment that challenges you to stay ahead in an increasingly digital world. Your contributions will directly impact our customers' experiences and help maintain Nike's reputation for outstanding customer service. ### **Application Deadline:** Please submit your application by October 26, 2024. We look forward to seeing how you can contribute to the success of our team! **Equal Opportunity Statement:** Nike is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.