Remote Live Chat Associate

Job Description: Cin7 is seeking a Remote Live Chat Associate to join our team in Dunedin, Otago, NZ. This part-time entry-level position requires at least 1 year of experience in customer service or a related field. The ideal candidate will be hardworking and passionate about providing excellent customer service. Responsibilities: - Respond to customer inquiries via live chat in a timely and professional manner - Provide accurate information about products, services, and company policies - Resolve customer issues and complaints with empathy and efficiency - Collaborate with team members to ensure a seamless customer experience - Identify opportunities for improvement in processes and procedures - Meet or exceed performance metrics for response time, resolution rate, and customer satisfaction Requirements: - Excellent written and verbal communication skills - Strong problem-solving abilities - Ability to work independently and as part of a team - Proficiency in using live chat software and other customer service tools - Ability to multitask and prioritize tasks effectively - Innovation and creativity in finding solutions to customer issues - A passion for delivering exceptional customer service Benefits: - Travel and spending expenses covered - Employee discounts on company products - Life insurance coverage - Opportunities for career growth and development Working Environment: At Cin7, we value autonomy and independence, trusting our employees to excel in their roles. We encourage innovation and teamwork, creating a supportive and collaborative work environment where everyone can thrive. Deadline to Apply: September 2, 2024 Equal Opportunity Statement: Cin7 is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.