**Job Title:** Remote Live Chat Assistant **Company:** Humana **Location:** Dunedin, Otago, NZ **Job Type:** Part-Time **Seniority Level:** Entry Level **Years of Experience:** 1 --- ### **Job Description** Humana is seeking a motivated and dependable Remote Live Chat Assistant to join our dynamic team. This part-time position offers flexibility while playing a crucial role in our customer service model. If you are a reliable and resourceful individual with a passion for helping others, we invite you to apply and contribute to our mission of providing outstanding health solutions. ### **Responsibilities** As a Remote Live Chat Assistant, you will be responsible for the following: 1. **Customer Interaction**: - Engage with customers via live chat, ensuring timely and effective responses to queries. - Provide clear and concise information regarding Humana's products, services, and policies. - Collect necessary customer information to resolve inquiries effectively. 2. **Problem Resolution**: - Address customer concerns with empathy and professionalism, striving for first-contact resolution whenever possible. - Identify recurring issues and provide feedback to the management team for improved service delivery. 3. **Database Management**: - Update customer records with detailed notes about interactions and resolutions. - Maintain confidentiality and data integrity while handling sensitive information. 4. **Collaboration**: - Work closely with cross-functional teams, including marketing, sales, and IT, to ensure a seamless customer experience. - Participate in regular team meetings to discuss challenges, share insights, and celebrate successes. 5. **Performance Tracking**: - Track and report key performance metrics, including customer satisfaction ratings and response times. - Set personal goals for improvement and actively seek feedback from supervisors. 6. **Continuous Learning**: - Engage in ongoing training and professional development to enhance product knowledge and customer service skills. - Stay informed about new products, services, and industry trends to provide accurate information to customers. ### **Requirements** **Education and Experience**: - A minimum of 1 year of customer service or a related role. - Familiarity with live chat software and customer management systems is a plus. **Key Skills**: - Strong written communication skills with an emphasis on clarity and professionalism. - Ability to manage multiple conversations simultaneously while maintaining a high level of service. - Basic technical proficiency related to troubleshooting issues and navigating online platforms. **Personality Traits**: - **Reliable**: You consistently follow through on commitments and can be counted on to meet deadlines. - **Resourceful**: You have a knack for finding solutions in challenging situations, employing creative problem-solving skills to resolve customer issues swiftly. **Soft Skills**: - **Leadership**: You demonstrate self-motivation and the ability to take initiative in a remote working environment. - **Project Management**: You can prioritize tasks effectively, manage time well, and strive to improve processes for better efficiency. ### **Benefits** - **Dental Insurance**: Comprehensive coverage to ensure your dental health needs are met. - **Company Equipment**: All necessary equipment will be provided to facilitate a productive work environment. - **Training & Professional Development**: Opportunities for growth through continuous training programs and development workshops. ### **Working Environment** At Humana, we embrace creativity and foster a culture that values fresh ideas and inventive solutions. You will be part of an innovative team that encourages collaboration and individual input, contributing to our overall success in the healthcare industry. ### **Application Deadline** Please submit your application by **November 3, 2024**. ### **Equal Opportunity Statement** Humana is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all backgrounds and experiences to reflect the communities we serve. --- If you are looking for a part-time position where you can make a genuine impact while developing your career in customer service, apply today!How to apply: Apply on GrabJobs and you will be notified via email if shortlisted for the job.