**Job Title:** Remote Customer Support Specialist **Company:** Aetna **Location:** Christchurch, Canterbury, NZ **Job Type:** Full-time **Seniority Level:** Entry Level **Experience Requirement:** 1 year --- ### **Job Description** Aetna, a leader in healthcare and well-being, is seeking a dedicated and enthusiastic Remote Customer Support Specialist to join our dynamic team. In this role, you will play a crucial part in ensuring our customers receive the best possible service, assisting them with inquiries regarding our products and services, and providing solutions that enhance their overall experience. This is an excellent opportunity for individuals looking to start their careers in customer service within a supportive and ethical work environment. ### **Key Responsibilities** - **Customer Interaction:** Respond to customer inquiries via phone, email, and chat in a knowledgeable and professional manner, addressing concerns, providing information, and resolving issues. - **Problem Solving:** Analyze customer problems thoroughly using critical thinking skills to offer effective solutions and ensure customer satisfaction. - **Account Management:** Assist customers in navigating their accounts, such as understanding billing procedures, policy details, and benefits associated with their plans. - **Data Entry and Management:** Maintain accurate records of customer interactions, inquiries, and transactions, with a strong emphasis on attention to detail. - **Team Collaboration:** Work closely with other team members to share knowledge and insights, helping to improve processes and team performance. - **Feedback and Reporting:** Gather customer feedback and report trends or recurring issues to help improve our products and services. - **Continuous Learning:** Engage in training and professional development programs to stay updated on company policies, services, and customer service best practices. - **Uphold Company Standards:** Maintain the highest standards of ethical conduct and integrity while representing Aetna in all customer interactions. ### **Requirements** #### **Qualifications:** - **Experience:** Minimum of 1 year of experience in customer service or a related field. - **Education:** High school diploma or equivalent; further education in a related field is a plus. #### **Personality Traits:** - **Confident:** Possess a strong sense of self-assurance when communicating and problem-solving, instilling trust in customers. - **Reliable:** Demonstrate dependability by consistently meeting deadlines and commitments, contributing to team success. #### **Soft Skills:** - **Attention to Detail:** Hone a meticulous approach to tasks, ensuring accuracy and thoroughness in all customer interactions and data management. - **Critical Thinking:** Ability to analyze situations logically and develop effective solutions to problems. ### **Benefits** - **Free Accommodation:** Aetna provides free accommodation to all remote employees, ensuring a comfortable work environment. - **Medical Coverage:** Comprehensive medical benefits to support your well-being. - **Training & Professional Development:** Opportunity to engage in regular training programs aimed at enhancing your skills and advancing your career within the company. ### **Working Environment** At Aetna, we are committed to upholding the highest standards of ethical conduct and integrity. We believe that creating a supportive and inclusive environment enriches our workplace and allows our employees to thrive. ### **Application Deadline** Please submit your application by **October 29, 2024**. --- **Aetna is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. **How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.