**Job Title:** Remote Customer Support Representative **Company:** Toys "R" Us **Location:** Nelson, Nelson, NZ **Job Type:** Part-Time **Seniority:** Associate Level **Years of Experience:** 3 **Job Description:** As a part-time Remote Customer Support Representative for Toys "R" Us, you will play a critical role in enhancing the shopping experience for our customers. This position allows you to work from the comfort of your home while actively engaging with customers to address their inquiries and resolve issues effectively. We seek a driven and personable candidate with a resilient and adaptable mindset. If you are passionate about customer service and want to be part of a leading brand that champions inclusivity and mentorship, we encourage you to apply! **Key Responsibilities:** - **Customer Interaction:** Respond promptly and professionally to customer inquiries via various channels including phone, email, and live chat. Ensure all customer interactions reflect our values and brand voice. - **Issue Resolution:** Identify, troubleshoot, and resolve customer issues effectively. Utilize problem-solving skills to make informed decisions and enhance the customer experience. - **Product Knowledge:** Maintain comprehensive knowledge of our products, services, promotions, and policies to provide accurate information and assist customers in making informed purchasing decisions. - **Feedback Collection:** Actively listen to customer feedback, suggestions, and concerns. Document and report trends or recurring issues to the management team for continuous improvement. - **Collaboration:** Work collaboratively with other team members and departments to ensure a seamless customer experience. Communicate with the logistics and sales teams to assist with order-related inquiries. - **Training & Development:** Participate in ongoing training sessions and meetings to enhance product knowledge and customer service skills. Mentor new team members as needed to promote a culture of learning and support. - **Adaptability:** Stay current with new products, tools, and technologies used within the company to ensure an efficient and effective customer support experience. - **Administrative Duties:** Maintain accurate records of customer interactions, transactions, and feedback within the company's CRM system to support department goals and reporting needs. **Requirements:** - **Education:** High school diploma or equivalent; a degree in a relevant field is a plus. - **Experience:** Minimum of 3 years of experience in a customer service or support role, preferably within a retail or e-commerce environment. - **Technical Skills:** Proficient in using customer support software and CRM platforms. Familiarity with Microsoft Office Suite and basic troubleshooting for technical inquiries is an advantage. - **Personality Traits:** - Resilient: Ability to handle difficult situations, adapt to changes, and maintain a positive attitude while managing customer interactions and stress levels. - Adaptable: Flexibility to adjust to changing priorities and to embrace new challenges within a dynamic working environment. - **Soft Skills:** - Decision-Making: Capable of analyzing situations quickly and making effective decisions that enhance customer satisfaction and reflect company values. - Planning: Strong organizational skills with the ability to manage time efficiently, multitask, and prioritize tasks while meeting deadlines. **Benefits:** - Competitive hourly rate - Parental leave - Paid sick leave - Gym membership contributions to promote wellness **Working Environment:** At Toys "R" Us, we cultivate leaders who foster inclusivity and mentorship. We believe in creating a supportive environment that encourages growth and development for all team members. Our commitment to diversity and inclusion drives our mission to ensure that every team member feels valued and empowered to excel. **Deadline to Apply:** ******** **Equal Opportunity Statement:** Toys "R" Us is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We encourage applications from candidates of all backgrounds and experiences. If you need any accommodations during the application process, please let us know.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.