Job Description: News Corp. is seeking a Remote Customer Support Manager to join our team in Nelson, NZ. This position is part-time and at a mid-to-senior level, requiring at least 7 years of experience in customer support or a related field. As a Remote Customer Support Manager, you will be responsible for overseeing a team of customer support representatives to ensure the highest quality of service for our customers. Responsibilities:1. Manage and lead a team of remote customer support representatives, providing guidance, feedback, and training as needed.2. Develop and implement customer support strategies to improve efficiency and customer satisfaction.3. Monitor customer support performance metrics and make recommendations for improvement.4. Handle escalated customer inquiries and complaints, resolving issues in a timely and effective manner.5. Collaborate with other departments to ensure a seamless customer experience.6. Stay up-to-date on industry trends and best practices in customer support. Requirements:1. Minimum of 7 years of experience in customer support or a related field.2. Passionate and driven individual who is dedicated to providing exceptional customer service.3. Strong negotiation and cooperation skills.4. Excellent communication and leadership abilities.5. Ability to work independently and manage a remote team effectively.6. Bachelor's degree in a relevant field is preferred. Benefits:1. Company-provided equipment for remote work.2. Medical coverage for employees.3. Paid Time Off (PTO) for work-life balance.4. Supportive working environment that encourages personal and professional development. Equal Opportunity Statement:News Corp. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. Deadline to apply: May 17, 2024 Join our team at News Corp. and help us deliver exceptional customer support to our valued customers. Apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
