Job Description: As a Remote Customer Success Specialist at Citigroup, located in Nelson, Nelson, NZ, you will be responsible for providing exceptional customer service to our clients. This part-time entry-level position requires individuals who are independent, resilient, have excellent planning skills, and pay close attention to detail. Responsibilities:1. Build and maintain strong relationships with customers through remote communication channels.2. Respond to customer inquiries and provide solutions to their issues in a timely manner.3. Identify and implement strategies to increase customer satisfaction and retention.4. Collaborate with internal teams to ensure a seamless customer experience.5. Utilize CRM software to track customer interactions and maintain accurate records.6. Stay up-to-date on product knowledge and industry trends to provide accurate information to customers.7. Proactively reach out to customers to offer support and assistance as needed. Requirements:1. High school diploma or equivalent.2. Strong communication skills, both written and verbal.3. Ability to work independently and problem-solve effectively.4. Resilient attitude when faced with challenges or difficult customers.5. Excellent planning and organizational skills with great attention to detail.6. Comfortable working in a remote setting with minimal supervision.7. Proficiency in Microsoft Office and experience with CRM software is a plus. Benefits:1. Visa sponsorship for eligible candidates2. Medical coverage provided3. Opportunities for travel within the company Working Environment:At Citigroup, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and teamwork to achieve success in our industry. Equal Opportunity Statement:Citigroup is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are committed to building a diverse workforce and fostering an inclusive environment for all employees. Deadline to Apply:May 25, 2024 Join Citigroup as a Remote Customer Success Specialist and be part of a dynamic team dedicated to providing exceptional service to our valued customers. Apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
