Remote Customer Success Representative

Job description: Marathon Petroleum is seeking a dedicated and motivated Remote Customer Success Representative to join our team in Nelson, NZ. As an Associate Level employee, you will be responsible for ensuring the success and satisfaction of our customers through excellent service and support. This part-time position requires a minimum of 3 years of experience in a customer-facing role. Responsibilities:- Build and maintain strong relationships with customers through regular communication and support- Provide product demonstrations and training to customers to ensure successful implementation and usage- Address customer inquiries and issues in a timely and professional manner- Collaborate with internal teams to relay customer feedback and drive product improvements- Identify opportunities for upselling and cross-selling to increase customer value- Track and report on key customer success metrics to measure and improve customer satisfaction Requirements:- 3+ years of experience in a customer service or customer success role- Excellent communication and negotiation skills- Strong planning and organizational abilities- Ability to work independently and as part of a remote team- Proficiency in CRM software and other customer support tools Personality traits:- Dedication to providing exceptional service- Motivation to exceed customer expectations Soft skills:- Negotiation skills to handle customer concerns effectively- Planning skills to prioritize tasks and manage time efficiently Benefits:- Employee discounts on company products- Remote work flexibility with the opportunity to work from home- Free food provided during work hours- Health and wellness initiatives to prioritize employee well-being Equal Opportunity Statement:Marathon Petroleum is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, national origin, or disability. All qualified applicants will receive consideration for employment without regard to these factors. Deadline to apply: April 23, 2024 If you meet the requirements and are ready to take on this exciting opportunity, we encourage you to apply and join our dynamic team at Marathon Petroleum.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.